mount broken on nano stream 6025

[purebullet417]

my nano stream keept falling off the mount and today i realized why there are 4 pegs in 4 corners to go into the magnet and 2 on the bottom are completly missing...im not sure if the fell off but the nano stream is maby 4 months old and only in the tank about 2 weeks is there anyway i could get the part that gose around the ball part of the stream and then to the magnet or do i have to send you the full stream...iv also got some pics the best i could

 

[purebullet417]

 

[purebullet417]

green is where there missing red is where they are

 

[Malifluous]

Mine broke also from wear and tear. I super glued the bracket to the magnet since there is no reason for these 2 to be separated anyway.

 

[purebullet417]

i might do that but well see what they say

 

[rvitko]

I would be happy to send a replacement. We found that the cause was the mold being too hot and it actually turned our high dollar Lexan into charcoal so it was very brittle. The part is made from virgin GE Lexan and despite the fragile appearance should be plenty strong.

 

[purebullet417]

ok thanks alot please send me the info you need so i can get a new peice and thanks alot

 

[rvitko]

Just PM me your name and address.

 

[dddsee]

Me too...

Me too...

Hi Rogers

Do you mind sending 1 to me too. My 3 months old 6045 mount broke exactly the same way. I have placed an order on tunze.com along with some other parts as well.

THANKS

 

[rvitko]

You would need to contact Phil in Canada, he is your distributor. I only handle the US market.

 

[purebullet417]

hey i pmed you let me no if u need anything eles or when u send them

 

[rvitko]

purebullet417- we sent it yesterday by UPS.

 

[purebullet417]

wow thanks alot ill let you no when it gets here

 

[purebullet417]

got the part today but when i turned the pump back on(its been off since the 23ed) the pump is rattling now will this go away or should i let it run for a little then turn it off or what

 

[rvitko]

Is it just rattling on start up? You might check that it hasn't been gummed up from sitting around.

 

[purebullet417]

rattling the hole time it was on i just shut it off and im gana take the guard on it looks like theres something in it

 

[purebullet417]

fixed it it was gunked up thaks alot for the part A++++ for tunze customer service

 

[purebullet417]

ug back to rattling any other suggestions

 

[purebullet417]

now its also not sarting

 

[rvitko]

Is the shaft loose?