mount broken on nano stream 6025

[purebullet417]

sorry for the delay i took the pump apart and noticed that the metal inside shaft had a peice of gunk on it witch caused it rock back and fourth slighty durring rotation so i ceaned it off with a paper towel and all is good now thanks for the support

 

[rvitko]

If you have any more trouble don't hesitate to shoot me a PM or post here.

 

[dddsee]

Your service to the US Market...

Your service to the US Market...

I can only YEARN for. Needless to say, I did not get a replacement for my 6045 mount, I didn't even get the parts I actually placed an order for. Placed the order on Jan 21st, 2007.

BTW, the Canadian rep told me to go back to the place I bought it and ask for support from the store... THANKS alot.

Like I said... YOUR support for the US markets make customer like myself in Canada SO Jealous. If we could only have 2 of Rogers in this world.... 1 in Canada.

PS: I have not further my inquery into my order back in Januray... It's in the BLACK HOLE... Giving up on Canada. I am moving to US.

 

[rvitko]

I am sorry for the problems. If you don't get a resolution I would be happy to ship you the parts but the problem is the shipping to Canada is high and you may have tariffs, even if the parts are free.

 

[dddsee]

Thanks Roger.

I think I'll go with the Glue idea on this broken 6045 mount.

Nice to know you can help. In the future, I will probably eat the higher shipping and the tarrif if it's something I can't fix. expecially the more expensive parts.

Getting support in Canada is pretty pathetic. Just kinda sad that I can't order parts on the web from Tunze.com... because all Canadian orders are forwarded to Canada and we all know where it goes from there... the Black Hole.

Well at least I have not seen any charges on my credit card yet.

I am a big fan of Tunze... own 9020, 6000, wavebox, 9015, 6045, dozens of magnets, single/multi controllers... man, I need a second job or a rich wife to keep this up.