My 10K XM turning yellow

[Elite]

Hi guys,
I purchased 2 10K 250W XM bulbs back in Sept. One of the bulbs is turning yellow. Both are running on the same age/style ballast (icecap, which are purchased from you guy too). It's getting worse and worse each day. What do I do to get this thing replace?
Thanks,
Phong

 

[eclecticvibe]

Hi Phong,
For XM bulbs, you'll want to contact XM directly and they will take care of the warranty for you. You can reach them by visiting their website: www.xmlighting.com We will provide you with proof of purchase if you need it.

 

[Elite]

Hi Jay,
Thanks for the info... I sent them an email. Their website suck ... doesn't have any info .. Any idea what the warranty is on these bulb??
Thanks,
Phong

 

[eclecticvibe]

I can't remember for sure what the warranty period is. I believe that it is 30 or 90 days, but I'm not sure. I understand that they're good about replacing bulbs for end users.

 

[Elite]

Cool.. Thanks.
Hopefully they will response soon

 

[Elite]

Jay,
XM asks me to work with you guy to resolve this issue. Can you give me your address so I can forward some emails to you?
Thanks
Phong

 

[eclecticvibe]

Phong,
I'm sorry for all of the confusion. We deal with 100's of XM warranties, and they have always been straight through the manufacturer. Please email me at jp@premiumaquatics.com and we'll get this straightened out. XM is now telling me that they made an error, and this has been sorted out. Please let me know if that is not the case, and I have some chains to rattle!

 

[Elite]

Thanks Jay.. Everything is taken care now.. Have a great weekend..

 

[eclecticvibe]

You too! Glad that's all wrapped up.