It is important to understand the way a synchronous AC aquarium pump works to understand the problems and solutions.
A Synchronous motor spins synchronously to the 60Hz (US) frequency of the mains voltage. It spins at 3600rpm. It can spin in either direction, clockwise or counterclockwise, in fact on a standard impeller pump it makes no difference. With propeller pumps it does matter so a method has to be used to stop a backwards spin, which is the preferred direction of the pump as it is the path of least resistance. The method used by the 6015, 6025 and 6045 is for the propeller to fly forward out of the propeller well and hit a set of stops in the front cover. There are 4 causes of a stuck backwards spin and I will list them in order of likelihood.
There is debris such as calcium deposits, fine sand, snared bits of hair algae or even human or animal hair that are preventing the drive unit (propeller assembly) from moving forward on the metal shaft. The pump just needs cleaning, paying attention to the hole in the drive unit and the metal shaft.
The propeller is broken, this is particularly likely if the pump is being used on a wavemaker, which is not permitted for these pump models.
The front cover is broken, the stop tabs which are on the inside of the front crosshatch where it meets the outer walls of the front cover are damaged or were removed or defective.
The voltage is too low or too high. This is unlikely in the mainland US, but a voltage below 102V will not give enough power for the propeller to fly forward and above 132V the magnetic field is so strong the drive unit is trapped in the magnetic field and cannot move forward. We more commonly see these problems in Latin America but in an old house or overloaded circuit or when used with an X-10 device or wavemaker, voltage variation can cause this problem. The pump has a very specific operating range of 102-132V with 110-125V being the ideal.