My final order from Aqua Cave

S

SPS_77493

New member
I'm so disappointed with Aquacave. I completed my order which was well over $500 on the 11/26/11 and as of today (12/03/11) still don't have the tracking number. I was patient because I knew it was a busy time of the year but it seems like Aquacave does not have the product and don't even tell the customer that it's not in stock.

I do have a account with you guys and spent well over $2,000 in less than 8 months with Aquacave.

In case you want to know who I'm am. My order number is 61082. You have my email address and my cell so let me know the status of my order. I gave up on calling you guys.

I will not order from you guys again...Thank you.
 
Seems to be a pretty common problem this year. Im usually a supporter of them as well, but it gets hard to come up with a reason for such delays. 2,3 or even 4 days after would be somewhat reasonable. But to go the entire week after with no shipping or at least some communication is ridiculous.

I ended up going with another retailer this year, and had a tracking number the day after Thanksgiving, and the order was placed on Thanksgiving.
 
I had a similar problem with them a few months ago. I ordered a pump and did not hear a thing from them for 6 days until I called them. When I asked where my order was they were rude and told me I would get it in a few days once they recieved it. I think it is wrong to sell stuff you do not have in stock without letting people know upfront! That was my first and last order from them!
 
yeah, what can be said, these guys are pretty much the worst. Par for the course. Incredibly rude with no regard for the customer. Its not at all surprising that they have such a bad rating with the better business bureau.
 
I agree, I was sent a pump with damage and they said I did it even though the was a 1 hour return. when I got it.
 
I did like 3 orders, all of which had problems. the common ones with A.C. ....no tracking, no phone call, no email, no answering of phone and no item in stock after i paypal for it!

there is a sponsor here that has top notch customer service and i now only order from them...BRS
 
Jayinh,

Please give me your invoices for me to look into your orders. We apologize in advance with regarding your order
 
Jbliss,

Please call us as soon as you are able for us to figure out what happened with your return. Thanks. Enrico
 
trhaynes,

Please give us your invoice number for us to identify what happened with your order. Thank you.
 
AquaCave said:
Jayinh,

Please give me your invoices for me to look into your orders. We apologize in advance with regarding your order
Click to expand...

thanks but...no thanks, 3 orders went bad and i have since found a better sponsor to order from like many others here.
 
Isn't it amazing how we all bought from these guys because we heard about them on here and now we all get to help to keep other people from making the same mistake?

Jayinh is right... ANY of the competitors will match the AC prices so why not buy from people you can trust.

Karma: it never favors the short sighted.
 
I sure am glad I looked at this thread....myself and another were going to place a very large order with them but will go else where.....thanks for the info fellow reefers
 
surprised

surprised

I'm reading this thread and it sounds like we've had much different experiences. I will agree that the phone goes unanswered, but if you leave a message they call you back.

I used to order from Custom Aquatics but it seems that items are never in stock.

I have made a dozen orders with AquaCave and have had two issues

I received the wrong light bulb 6' VHO, I let them know they sent a new one quickly from local wholesale co. in town. and I kept the other for back up.

Maxijet 1200 PRO had an impeller issue. again the local wholesale co. ReefH20 sent a new one on their behalf.
Josh
 
Hi Everyone,

Please do not hesitate to call us at (847)775-0640 if we could be of any assistance.
Thank you.
 
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