James77
Team RC
Predictable as they come. Never heard that one before when I inject some common sense into something.
My final order from Aqua Cave
- Thread starter SPS_77493
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Predictable as they come. Never heard that one before when I inject some common sense into something.
Customer is ALWAYS right
James77
Team RC
Wow, never heard that one before either
What a perfect phrase for any customer to think they can get whatever they want out of a compnay. It is a BS phrase and is so over used and abused it is a joke. A business should go well out of its way to make someone happy, to their best extent. But the customer is not always right. Having dealt with manty customers ranging from retail to construction, I can tell you that
On Thursday, February 09, 2012 3:01 PM I sent the following email to Premium Aquatics .
"I am looking to purchase the NEP-IOBREAKOUT Neptune I/O Breakout Box . Can you tell me if the ones you have in stock are the "old" style with spring clips or the "new" style with screw terminals?"
On 2/9/2012 3:04:41 P.M. Eastern Standard Time I got this response
"At this time, we have been drop shipping all new orders for IO breakout boxes direct from Neptune, so you would get the newest version they have available."
4 MINUTES LATER !!!
Now THAT is customer service
"I am looking to purchase the NEP-IOBREAKOUT Neptune I/O Breakout Box . Can you tell me if the ones you have in stock are the "old" style with spring clips or the "new" style with screw terminals?"
On 2/9/2012 3:04:41 P.M. Eastern Standard Time I got this response
"At this time, we have been drop shipping all new orders for IO breakout boxes direct from Neptune, so you would get the newest version they have available."
4 MINUTES LATER !!!
Now THAT is customer service
James77
Team RC
Yes, and I'll agree :beer:
Look over my past posts about AquaCave and other companies. I think AC is great, they have some of the best prices and until recently had 5% off anything. They had the lowest prices I could find. However, they are slow on the shipping side, and communication could be alot better. They are what I would call a very good company. But scam....nope. Go look at someone like AquaCon if you want real scams.
Premium Aquatics and others I wont mention is a spnsors forum are what I would all excellent.
I will add another company to the list of real scams: AbsolutelyPets
I guess part of my frustration with Aquacave was dealing with AbsolutelyPets. I ordered an automatic fish feeder from them thru Amazon.com at a very good price, and then for 2 weeks got a "damaged in the mail and it was the last one in stock at that price" excuse. Amazon.com eventually matched the price, because the customer is ALWAYS right :spin3:.
So MAYBE Aquacave isnt a scam. But they still should read my suggestions above.
+1000 ... only thing better is when someone wants to 'quote' me, the law! I show them the door!
Guess you are either not in a very competitive industry, or are independently wealthy.
and if I felt I was right, when I quoted you the law, and you showed me the door ... I'd show you a door also ... to the courtroom ...
its not about the money ... it's about what is right ...
I recently made the Dunkin Donuts at Foxwoods give me a free breakfast sandwich .. a whole $3 worth .. because the price they were charging at the register was different than the price they had posted .. and they KNEW it .. I did this 2 days in a row ... because they were too lazy to replace a number on a sign ... a month later the price still hadn't been changed .. but they lowered the price at the register to match the sign ... anyone eating breakfast sandwiches at DD at Foxwoods can thank me for saving them 55 cents !!
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James77
Team RC
If you had a legitimate complaint(not referring to AC right now) then absolutely you should drag it to court. But the customer is not always right. It is a phrase that can be used to extort something completely unfair out of a business or person. By continuing to do such and positively reinforcing that irrational business tactic, it just further adds to the problem. Theres a very small percentage of completely irrational people when it comes to everyday life, I refuse to even deal with them and I can spot them very quickly early on. Just like Amazon or any website negative reviews....you can easily spot legitimate poor reviews due to faulty products or a horrible company and those from customers that are totally irrational. I just scroll right by the obvious irrational ones because they mean nothing to me. If I have tried everything within reason to make a customer happy, and they are still not, I politely tell them to take their business elsewhere....I would not want them as a csutomer anyways. When I see totally rude or jerky people here on RC I block them as I do not wish to deal with them in the future.
I work is a few very competetive fields, and I love the competition. But there are many times where the customer is dead wrong and following what they want or demand would get me in serious trouble with laws that even I question, but must follow. I have had people flat out tell me they dont want it done my way because it does not matter, and I walk. But it is a different are than retail.
Then they are idiots at that franchise shop and I would notify the national chain if it bugged me that much. What would have been right is paying the correct price, not a free sandwich. Mistakes do happen, and I do not know how fast I would expect dunkin donuts workers to fix something.
Just to clarify...99.9% of people 'quoting' the law, have NO clue! In regards to my business, I DO know the laws!... ADVANTAGE:albano!
FWIW... I prefer Mohegan Sun, and Krispy Kreme
Reefers4Life
New member
Man it's time to close this usless thread.
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