Need info on replacment part.

[virginiadiver69]

I have a 6060 stream and the two black breaks came off of the propeller shaft.
I can take the propeller off so I just need the magnet/shaft.
What part # should I be looking for?
The pump is about a year old, is this a warranty item?

 

[rvitko]

It is part 6080.60. It may be warranty, you would have to send in the pump. As long as it was never used on a wavemaker and kept clean and no strong acids were used and it is less than 2 years old, it could be covered under warranty.

 

[virginiadiver69]

I have to send in the pump? How long is turn around? Does 50/50 vinegar/water bath count as "strong acid"?

 

[rvitko]

No, it wouldn't be a strong acid. I would need the entire pump, typical turnaround is 24hrs not including transit time, we ship back by UPS ground. The drive unit is a normal wearing part so it is difficult to determine if damage occurred from a defect or misuse or neglect. We usually only cover drive units by shipping new ones if the damage occurs in the first few months of use. This is why I need the entire pump, to verify the production date and examine what may have caused this problem. If we can rule out any neglect or use on a wavemaker it will be covered under warranty.

 

[virginiadiver69]

Okay, I see.
Even though it's under two years (barley) and I don't use a wavemaker, I'll just chalk it up to normal wear and order a new drive shaft.
Thanks.

 

[rvitko]

Call me and I will get you a discounted price. 512-833-7546