Need some Advice...

[Grimreaperz]

Not new to the hobby but new to the maintenance business. And I am wondering if anyone else in this hobby does the same. And what type of waivers / contracts they use?

We have a particularly difficult client that seems to find anything and everything he can to complain about so just want to Cover our Butts in the legal end with him.

TIA

 

[Grimreaperz]

Bump, anyone out there with any tips?

 

[Vinny Kreyling]

You can always say it's not worth having him as a customer.

 

[mcgyvr]

Just make sure you have consistent/defined standards/work practices and then keep detailed documentation not only text based but take dated photos..

There is always going to be one "unfriendly customer"... Stay calm and professional..