Needs some work
- Thread starter Insane Reefer
- Start date
GoingPostal
Active member
I could only find two deaths in the tailspot blenny thread which I also posted in. Mine came in healthy as could be and eating algea off the rocks and walls, stayed plenty fat off that until my clown goby taught him how yummy mysis was. It seems like the Drs have bent over backwards to make this better and you are unwilling to deal. I've yet to find any company more worried about their customers, not sure what more they could do really.
Insane Reefer
New member
Going Postal.
From what I gather, reading your reply, you think:
A. I should be happy I got half of what I ordered, when the system said it was all in stock.
B. It shouldn't bother me that I had to call my order in because even though my order came to less then the Gift Certificate I had to enter before I even got to the "Payment" step, the system wouldn't process the order without a credit card being entered.
C. I should gladly accept that I've not gotten emails that I was supposed to have gotten.
D. I shouldn't be upset that I've had to call twice to fix the screw-ups, when once should have been enough - remember, I still have to call again to tell them whether I want credit or a check for a refund, because their help didn't seem to know that was her responsibility to offer me the choice - even after I asked.
E. I was a jerk for suggestion that I get half shipping back instead of full shipping back as offered - sorry if I don't feel a full shipping refund is warranted (I'm such a jerk!).
F. I shouldn't be concerned that it seems an abnormal number of these fish are dying withing a few days.
Maybe you should be given a sainthood, but I am human. When I place an order, I expect the order to be complete, be hassle free, and be a one time contact sort of thing. Not a fiasco that has taken 2 weeks to resolve, and a total of three phone calls on my side of things.
Even if they have been very "nice" in their handling of this, it still seems like a dog and pony show to me at this point...
From what I gather, reading your reply, you think:
A. I should be happy I got half of what I ordered, when the system said it was all in stock.
B. It shouldn't bother me that I had to call my order in because even though my order came to less then the Gift Certificate I had to enter before I even got to the "Payment" step, the system wouldn't process the order without a credit card being entered.
C. I should gladly accept that I've not gotten emails that I was supposed to have gotten.
D. I shouldn't be upset that I've had to call twice to fix the screw-ups, when once should have been enough - remember, I still have to call again to tell them whether I want credit or a check for a refund, because their help didn't seem to know that was her responsibility to offer me the choice - even after I asked.
E. I was a jerk for suggestion that I get half shipping back instead of full shipping back as offered - sorry if I don't feel a full shipping refund is warranted (I'm such a jerk!).
F. I shouldn't be concerned that it seems an abnormal number of these fish are dying withing a few days.
Maybe you should be given a sainthood, but I am human. When I place an order, I expect the order to be complete, be hassle free, and be a one time contact sort of thing. Not a fiasco that has taken 2 weeks to resolve, and a total of three phone calls on my side of things.
Even if they have been very "nice" in their handling of this, it still seems like a dog and pony show to me at this point...
DFS/LA1
.Registered Member
Insane Reefer,
I sincerely apologize that you are unsatisfied with the resolution offered. Generally we pride ourselves on one call resolution which in your specific case we failed. I believe we have addressed all your concerns that you listed in this most recent post. If you would like further explanations and would like to speak to me personally or a LiveAquaria supervisor please call in. 1-800-334-3699
Thank you,
Jaimie A
Customer Service Manager
LiveAquaria
I sincerely apologize that you are unsatisfied with the resolution offered. Generally we pride ourselves on one call resolution which in your specific case we failed. I believe we have addressed all your concerns that you listed in this most recent post. If you would like further explanations and would like to speak to me personally or a LiveAquaria supervisor please call in. 1-800-334-3699
Thank you,
Jaimie A
Customer Service Manager
LiveAquaria
Insane Reefer
New member
Thank you Jaimie, I have called and had it resolved, I hope.
Tina was very helpful.
Though I'm not sure what resolution you are referring to? The offer the day before yesterday to refund shipping? I wasn't unsatisfied - I simply felt it was too much too late (I even offered to split the shipping charge) - remember - I tried to place the $16.99 dry good order to replace the missing fish, but was told I couldn't do that. This has ended up costing your company a lot more time and money than it needed to - if I'd been able to resolve this the first time I called and offered this, Your company would have lost nothing but a dry good shipping charge of $7.99. Instead, because of how it played out, your company has lost $34.99...
Your company has been really nice - I have no problem admitting that. But nice doesn't equate to efficient.
I've taken the credit and placed a dry goods order. Let's see how this goes.
Tina was very helpful.
Though I'm not sure what resolution you are referring to? The offer the day before yesterday to refund shipping? I wasn't unsatisfied - I simply felt it was too much too late (I even offered to split the shipping charge) - remember - I tried to place the $16.99 dry good order to replace the missing fish, but was told I couldn't do that. This has ended up costing your company a lot more time and money than it needed to - if I'd been able to resolve this the first time I called and offered this, Your company would have lost nothing but a dry good shipping charge of $7.99. Instead, because of how it played out, your company has lost $34.99...
Your company has been really nice - I have no problem admitting that. But nice doesn't equate to efficient.
I've taken the credit and placed a dry goods order. Let's see how this goes.
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Insane Reefer
New member
I placed my credit order last evening with Tina, and still haven't received an order confirmation. She did offer to give me the number on the phone, but since I had gotten the previous confirmation by email (and was outside without a pen), I told her that (email) would be good enough.
So has an email been sent, and if so, since I didn't get it, could you please let me know the order has been processed?
My previous order was A2564177 so you can get my personal info.
Thank you...
So has an email been sent, and if so, since I didn't get it, could you please let me know the order has been processed?
My previous order was A2564177 so you can get my personal info.
Thank you...
Toddrtrex
Premium Member
Insane Reefer -- is there any chance that the emails from Foster and Smith are being put in a junk/spam folder?
I've ordered from them too many times
and each time I have gotten an email notice.
I am not suggesting that what you are saying isn't true, just trying to throw out ideas why you didn't get an email.
I've ordered from them too many times
and each time I have gotten an email notice. I am not suggesting that what you are saying isn't true, just trying to throw out ideas why you didn't get an email.
Insane Reefer
New member
No, no chance of that - I check those, and since I use Gmail, and check it POP, I also have been logging in there as the spam doesn't get as far as my pop client, but gmail doesn't consider Dr. F&S to be spam - I get some emails from Dr. F&S, not others.
Reading through the LiveAquaria thread here shows lot's of people with this complaint.
Reading through the LiveAquaria thread here shows lot's of people with this complaint.
Insane Reefer
New member
Thank you - I have received the Shipment Confirmation.
