Neptune apex setup

DDot

New member
Anyone in the Sf area know how to setup a Neptune apex. I try so many time I won't connect to my fusion app or stay on the Wi-Fi. I will pay you or buy a 12 pack or your choice.


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chewey

Member
What operating system is your device? Have you tried resetting it by inserting a pin in the tiny hole and hold for 30 seconds until the light turns red.
 
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DDot

New member
Hi

So I'm using IOS and I didn't reset it and still didn't work. Also did the Ethernet plug and still
Won't connect.
I contact Neptune bcus I'm so lost rn lol


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chewey

Member
when you're asking for help, pleases provide as much details as possible. Neptune will appreciate them...otherwise there will be many many back and forth emails

what steps have you taken
where does the error happen
screenshots
 
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DDot

New member
e0015fb9545b9e26fea1c70a3aa82b54.jpg

It's says it's online but can't connect to it. So about the confusing


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