new 6100

[blix70]

Hello: I just received 2 of my 6100's and 1 looks like the cord is pulled away from the back?
Where would i send this to
thanks
Matt

 

[blix70]

the serial # on the one is 145

 

[rvitko]

Yeah, I have seen a couple of these, send it to:


Tunze USA
1304 Monica St
Austin TX 78758

 

[blix70]

do i aend the pump only or everything?

 

[rvitko]

I really just need the actual motor, it can't be repaired we just have to replace it and file the forms and return it.

 

[blix70]

Hi Roger
what is the turnaround time on the pump and how do you pronounce tunze, is it tunzEE long e or is the e silent.

 

[rvitko]

It is accepted English to say it with a long ee but the correct German pronunciation is with a ah sound like Porsche or Miele. Germans say Toonzah.

Turnaround is normally a day. I am out of motors at the minute but a shipment should arrive shortly, worst case by the end of next week I will have it ready to send back.