Dear Norm R,
Thank you for your post and for taking the time to express your concerns about your recent order and shipping methods utilized on your order of 9 buckets of salt. Due to the high cost of shipping these heavy items and to continue with competitive pricing, we recently have had to re-evaluate methods of shipping on orders with larger items or high quantities. Orders of 6 buckets/boxes or more of salt will be shipped using freight companies or common couriers, and orders of 5 buckets/boxes or less will ship FedEx with the standard delivery method. We apologize for any inconvenience this has caused and look forward to continuing to supply you with your aquatic needs.
Sincerely,
Linda T
Supervisor
Drs. Foster & Smith
LiveAquaria.com