Not happy!!!!......at least not yet

casingbill

casingbill

New member
I ordered 2 tank bred true percs and 4 snails from LA 2 days ago. I arranged for my mother to be home according the their holiday shipping schedule because its cold outside and I wanted someone to bring the boxes inside. I get my shipping email tonight and notice only a partial shipment. Call customer service....they're out of stock on the percs!! I just paid $42 for 4 snails!!! They hold the order open for 2 weeks and will ship with no additional shipping charges, but if they dont have them in 2 weeks, I'm screwed. Plus I will only get an email the night before if they ship. Now they will ship to my mothers house whether she is there or not. How retarded is that?????
 
because my lfs is 45 min away and doesn't guarantee anything. several snails i bought from them have died. they are nice people there but not as knowledgeable as one would expect either.
 
Oh. I thought about buying livestock from them but s/h is alot even spread out on many animals. Well good luck with them, drs. Foster and Smith seem like a very good place to buy from.
 
Casingbill,

Thank you for your posts. While we do attempt to ship out all available specimens in the same order, there are times, including this one, when an item runs out of stock. When this occurs, we ship out what we can, and place the remaining items on back order. Given the situation, we would like to address this manner through a private message so that we may keep your order information confidential.

Nate M.
LiveAquaria
Drs. Foster & Smith
 
Casingbill,
Thank you for your post. I can assure you that we always take care of all of our customers. You will never spend a penny more than you think. We will find you the fish or give all of your money back including the shipping for that item.
Please get in touch with our LiveAquaria.com contact center and they will do whatever you wish--- I promise.
I am sorry that we disappointed you but we will make things right.

Race Foster, D.V.M. DrsFosterSmith.com
 
thx...i'm not looking to get anything for free. I just can't justify spending so much on 4 snails. As long as the fish ship within the 2 weeks it will be ok.
 
I understand. We will find the fish or give your money back. I really appreciate you choosing us as your livestock source and we will not let you down. Not now--not ever.

Thank you again----------Race
 
At this point, they said the fish should be available by the 8th and will ship out with no shipping charges. If not, they will refund the shipping charges. I'm satisfied at this point, as long as things happen as they say. Which it seems it will. I will also note that they did give me some extra snails, so it wasn't $40+ for 4 it was for 6...lol
 
<a href=showthread.php?s=&postid=8838459#post8838459 target=_blank>Originally posted</a> by aquaticvet1
I understand. We will find the fish or give your money back. I really appreciate you choosing us as your livestock source and we will not let you down. Not now--not ever.

Thank you again----------Race
Click to expand...


-2 different times i ordered fish from Live Aq.--first order snails arrived ok along with one fish alive and one fish dead upon arrival and one was backordered--they did credit my cc for the fish and shipped the backordered one in about a week but it arrived dead also. made a second order of one fish-large shipping fee- again fish was dead(bag stunk aweful). guess thats the risk we take when ordering online. at least they refunded my fish cost.
 
Lawrenceparrish,

Thank you for your post. Please PM us with your account information, as we would like to make sure you have received the correct compensation and we would be happy to make any adjustments.

Happy Holidays,

Michelle H.
Drs. Foster and Smith, Inc.
LiveAquaria
 
<a href=showthread.php?s=&postid=8854882#post8854882 target=_blank>Originally posted</a> by dfs/la2
Lawrenceparrish,

Thank you for your post. Please PM us with your account information, as we would like to make sure you have received the correct compensation and we would be happy to make any adjustments.

Happy Holidays,

Michelle H.
Drs. Foster and Smith, Inc.
LiveAquaria
Click to expand...


thats what I mean!!!
 
I am wondering though....it seemed as though the heatpack wasn't working at all. Its cold out now too. I dont want dead fish to show up when they ship.
 
I had that same problem with lack of sufficent heat. I live in Ny and I was there to sign for delivery but despite that The water seemed very cold to the touch!I think more heat packs are needed.
 
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