Not heard about my order

[adtravels]

Hi sorry to bother you but I ordered a piranha magnet and scraper two saturays ago, I have tried emailing several times to the orders and sales dept. But have reciieved no reply. I was wondering if this has been shipped or if there is a problem as I was informed a shipping number would be issued.

The order was to be shipped to Thailand.
Thanks for you help Adam

 

[Jeremy B.]

Hi Adam,

Sorry to hear you have not heard back yet. We respond to all emails the same day they are received. It sounds like there is an issue either on our end or your end with the email coming through. Could you please send me a private message on here on ReefCentral of your order number or your last name so that I can check on it? If you would like to try and email as well you are welcome to, jeremy@premiumaquatics.com, but I would prefer you send the PM just to be safe in case there is an email connection issue with us.

Thanks,
Jeremy

 

[adtravels]

pm sent

 

[adtravels]

Hi just to let all know, I made the mistake of not checking my junk mail where some of the correspondance had ended up.
Suffice to say the oreder has now been shipped.

Thanks and sorry to those at Premium aquatics.

 

[Jeremy B.]

It's no problem at all, we appreciate you doing business with us. Please let us know if we can help you out in the future.

Thanks,
Jeremy

 

[adtravels]

Hi it arrived today via dhl I am so pleased, this is faster than from singapore.
I will not hesitate to use you again.
Thanks Adam