Oceanic warranty and painted back

[oaksenov]

Does anybody know if painted back glass violates the Oceanics lifetime warranty conditions?
I have a small crack under the silicone seal, and consider replacing the tank under warranty. So I wonder should I scrape the paint off or not before I turn the tank in.

 

[AquaReeferMan]

I dont see why it would. Their Reef Ready tanks have a painted background already.

 

[oaksenov]

My did not have it painted. It is 175G bowfront with two overflows so I guess it makes it reef ready

Here is warranty card. There is a sentence it there about "altering in any way"

I dont see why it would. Their Reef Ready tanks have a painted background already.

 

[sslak]

Well, mine is void...twice! :lmao:

I didn't buy the Oceanic stand, it's on a custom.

I moved it with two inches of sand and water in the bottom. :fun5:

I think you're ship shape to paint the back though! It makes sense, the warranty is just on craftsmanship and paint wouldn't cause seams to split or glass to crack.

 

[Palting]

I had a Perfecto that had the center brace warped by the metal halides. They replaced the tank for free, even after I told them I painted the back. So, at least for Perfecto, I know for a fact that a painted back does not void the warranty.

 

[IslandCrow]

Call them and see. No one here is going to be able to give you a better answer than the people at Oceanic.

 

[Metal Man 1221]

Well just hope that oceanic is around long enough for you to get your new tank. It looks like coralife bought them out. Unless theyre up dating their products all I can find that is made by oceanic any more is their salt.

 

[oaksenov]

I hope there is some law that somehow mandates companies to honor lifetime warranties. I think if they are bought out then new owner is still responsible.

 

[aleonn]

If you painted the back, I assume that you can always remove it just in case.

 

[AquaReeferMan]

It looks like coralife bought them out.

Coralife didnt buy out Oceanic. Central Aquatics owns Oceanic, AGA, Aqueon, Kent Marine, Coralife and R-Zilla. They are still around. If you need to contact them you can call 1-800-255-4527

 

[syrinx]

I havent had a retail shop for 10 years- so my dealings with them are in the past. That being said I never had any of the big three tank manufactures void any warranty claim- where the only desire was tank replacement. I was asked by AGA a couple times if it was on their stand- which I said I sold them one with it- and it was taken at face value. Your best bet is to go to a dealer and discuss it with them (although calling oceanic anon will give you a chance to prepare if need to scrape it). The dealer should have a direct in with a wholesaler if not oceanic themselves-and a lot of times the wholesaler takes over the claim anyway.

 

[oaksenov]

I am dealing with Oceanic now. I did not mentioned to them about the back wall yet. They are still trying to figure out what is it that I have, crack or chip. Like it make any difference

 

[syrinx]

A chip you more likely could have done yourself as opposed to a crack- they are feeling out whether it is a manufacturs defect or a accident.

 

[oaksenov]

Here is the crack that I am dealing with