Octopus 3000 NW pump

[Trizzot]

My Octopus NW 3000 Skimmer pump seized up and cost me bigtime. My skimmer is the NW 200 by octopus. Its a great skimmer but the pump is trouble. My pump would seize up or stop running quite a bit more then it should. Well yesterday it was seized to the point it started to throw current into the aquarium, and it melted a hole in the plastic case right under the needle wheel impeller. it was sending current into the tank, I found out by touching the glass and getting the 9Volt battery on your tongue feeling. After i unplugged the pump the current was gone. I lost lots of fish that ive had for years. Not sure where to turn, or who to contact. My tank is gfi protected, and it has a sump grounding rod so im not sure why it didnt trip. Maybe because the sump grounding rod is plugged into the gfi ? I have contacted an electrician to look at the panel and verify evrything is ok. As for The pump, is it worth contacting the mfg. ? And finally what pump can i use to replace the octopus 3000 (750gph), Im guessing a mag or eheim or sedra?

 

[AquaCave]

Trizzot,

Please contact us directly regarding the questions you have on your post via phone call to assist you further. Thanks Enrico

 

[AquaCave]

Trizzot,

Thank you for contacting us and I believe we both have a better understanding what could/might have happened with your current setup. Please let me know if you would like to reserve the skimmer and thank you for giving us your business. Enrico

 

[Trizzot]

Enrico, Thanks for your fast response. I will be upgrading my skimmer to the one we talked about, I just have to talk with my boss first. I look forward to doing more business with Aquacave. Thank you.