danrobberg
New member
ThAt looks like the same model as mine. You will be very happy. The cord holders don't seem like a big deal until you get everything set up. I am so glad I have them.
Official Royal Exclusiv Dream Box Owners Thread.
- Thread starter slief
- Start date
ClownsRCoo
New member
Looks like it's shipping this week. Can't wait!
ClownsRCoo
New member
This thing is going to look sick under the tank. I don't plan on even skinning the stand once it's up and running.
danrobberg
New member
That's going to look awesome user there. May I suggest using schedule 80 pipe or red pipe with white fittings. That would look great.
ClownsRCoo
New member
That's exactly what I'm doing. Red PVC from BRS and white fittings.
jasonssandiego
Member
No customer service
No customer service
I love the products but why should we kiss up to them. It has taken me 3 weeks to get a quote for a dream box and no response. Customers at this are waiting and they are busy at this time. Hire more help *** I'm done with Royal period. If u ask for money then act like it then. Scott I'm sorry just sick of it.
No customer service
I love the products but why should we kiss up to them. It has taken me 3 weeks to get a quote for a dream box and no response. Customers at this are waiting and they are busy at this time. Hire more help *** I'm done with Royal period. If u ask for money then act like it then. Scott I'm sorry just sick of it.
slief
RC Sponsor
Sorry for your frustration. I can totally understand. They actually just hired three new people at the factory about 10 days ago. They been training them since then which is created a little bit of a backlog. Plus they had carnival that began last week and ended this Wednesday which is essentially a holiday there.
That said, PM me your last name. I'm assuming this was a quote that we were working up directly for you? I thought I saw a quote to you last week from Torsten in Germany. Maybe was for another Jason. I will be in front of my computer in an hour and a half or so & I will doublecheck but in the meantime PM me your last name so I can see if that coupling to you.
slief
RC Sponsor
Jason,
I just went through all my emails and I don't have any contact from you that I am aware of unless the email name is something different. I just searched for "Jason" through my inbox. There is one other Jason but he got his quote a week or two ago. Who did you send this request for quote to? Was it sent through the international contact page or through us in the US at Royalexclusiv.com? I'd like to get to the bottom of this as I have never seen it take that long for a quote on a Dream Boxes or anything else.
slief
RC Sponsor
If this is for Jason Sanchez, the quote was emailed early in the AM of Feb 9th at 12:52AM our time. I think the last questions needed for the quote were answered by you on Feb 1st at 5:20 PM and received by Germany on the Feb 2nd. They are 9 hours ahead of us. It took 5 business days there after to put the quote together. Things have been a bit backed up at the factory due to new hires being trained and most of that fell on Torsten who is the one responsible for putting the quotes together along with pulling the cad drawings to correspond with the quotes. Did you not receive the quotes in that email or am I mixing you up with another Jason?
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danrobberg
New member
Anyone having any luck keeping their dreambox clean. I seem to get a lot of detritus in mine. I have 800 and 400 micron nylon socks.
slief
RC Sponsor
I would reduce the micron size. I run 200 micron felt socks in my sump. It's not a dreambox but it stays clean. The 400 and 800 micron socks will let too much through in terms of keeping detritus out of the sump. They will however keep the stray fish and snails out of the sump. Just not much of the detritus.
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danrobberg
New member
Thanks Scott. Do you know of anyone who sells felt socks that will fit a dreambox. They are metric so a 4 inch sock won't fit they need something like 3 3/4 inches. If not il just have to order some 200 micron nylon socks from Royal Exclusiv. I want a spare set anyway so when I rinse my socks I can just place the clean one right in. I'd ideally like to have at least 3 sets.
alin2
New member
I use 300,200, and occasionally 100 micron socks in my DB. The RE ones are available from RE or Aquarium Specialty. However, the Biotek Marine brand nylon socks (AS house brand) also fits the DB and are much less expensive.
They are nylon and not felt. But, I think they work just as well and are pretty easy to clean.
ClownsRCoo
New member
Well if anyone is going out for a quote for these things go ahead and expect the delivery to take 2-3x longer than they quote you. My dreambox has been "preparing to ship" now for 2 weeks. It's getting rediculous.
slief
RC Sponsor
I feel your pain. I spoke with Torsten this morning. Your sump is done and you should have the invoice in the early hours tomorrow morning. There has been a bit of chaos at the factory with a few new hires and one of those new hires is the one that handles logistics and invoicing in addition to new production personnel. I know that doesn't make it any less frustrating but it will improve things at the factory moving forward as they needed additional help there to begin with. None the less, the wait will have been worth it. I can promise you that.
Regarding the socks, we have a bunch of socks packed into a container. There are 200, 300, 400 and 600 micron socks in there. The container is now on a boat and scheduled to arrive in Miami March 13th. From there it needs to clear customs and make it's way to Ft, Myers. As such, we expect it to arrive between March 21st and April 1st.
@ClownsRCoo - Once mine was finished and crated, just getting the cost for shipping, customs, duties and taxes took about 2 weeks for me. Once they request it from the forwarder it is out of their hands until they hear back. It did take some time. Importing an item from another country is not quite as easy as I thought as these are considered "Formal Imports" and Customs and Border Protection make them jump thru all kinds of hoops to enter the country. I understand that you have your tank, and stand and are ready to go (I'm still not there, love your tank by the way) and I am sure you are chomping at the bit. I go in and sit and look at mine every day. Don't worry, you will love it. Even after going thru all that, I am getting ready to order another one and go thru it again. :spin2:
ClownsRCoo
New member
Thanks Shredded
ClownsRCoo
New member
I wouldn't mind the delays but what really frustrates me is never getting an answer that tells me what's actually happening. If they would have responded like you did then that's all I'm looking for. Telling me every single time for the past 2 weeks that's it's "preparing for shipment" to me sounds like I'm waiting on RE to crate it up or something on their end. I have gotten the explanation of them restructuring about 10 times as well. It's all I've heard all month is how they are restructuring and preparing it for shipment. The vagueness of their replies drives me up the wall.
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