<a href=showthread.php?s=&postid=11332684#post11332684 target=_blank>Originally posted</a> by melev
Anyone that was a beta-tester was a guinea pig so to speak. I don't recall that Jonathan was one of them, but he can state that for himself.
I was one of the beta testers, btw. People stood in line at MACNA to sign up to hopefully be lucky enough to try them out back in winter 2005. I got my pump back in late January 2006.
People that try out new technology do have to consider any risks, both to equipment and livestock. Your statement quoted above paints a pretty harsh picture, imho.
I didn't mean it to sound unfair, but Jonathon should not have to band-aid this problem. Building a tank around these pumps, obviously took a lot of planning, and experimenting a solution on his tank is unfair in my opinion, especially at personal expense . I would expect that if this product has been on the market for a while now, then it should have problems sorted out, especially considering the costs involved.
I would also expect a brand name product to have better solutions to a problem. I understand the taking risk, I do own 4 6025 Nano's, all with broken holders, which I have tried to repair, and will be getting the new parts when available, but I did expect that Tunze could have done more research with the plastics to determine durability. I brought these pumps because they were made by Tunze, but I must say that their customer service has lived up to their reputation, and they are solving the problem with new parts. Unlike the hog wash that Jonathon's copped, Tunze are not telling people, oops! my bad you fix the problem by gluing the brackets together, they are rectifying the problem. I just feel that a blind eye is being turned - an isolated incident is not a fair excuse to Jonathon, it doesn't solve his problem.
I know this is not a Tunze problem, but it highlights the difference between the companies. If I do something wrong when building somebodies house, and if the part that I have used is faulty, I expect it replaced, not repaired. I am responsible for my work and for using products that meet up to our standards, so they should be subjected to the same standards.
I just hope that both parties can come to a resolution, Good luck with it Jonathon, keen to see what comes of it.
Again I apologize to anybody that finds my logic harsh, but I have my reasons.
Cheers
Chris