<a href=showthread.php?s=&postid=11363557#post11363557 target=_blank>Originally posted</a> by gnarlyswine
Interesting read - Vortechs attitude has been enough to convince me to go with a Tunze TS24. They dont seem to get the concept of customer service.
You are way off base, unless you personally have your own experience in dealing with that company to share. You will find very few, if any, people stating they got poor service from EcoTech & IceCap when it comes to these pumps. Reading the threads in the EcoTech forum, you'll see many people stating how quickly the turn-around time has been for repair issues. When I needed something, EcoTech took care of it within what I would consider a very reasonable amount of time.
Comments like yours (about their customer service) just perpetuate myths that hurt companies we hope to continue doing business with. Again, if you were mistreated personally, that's entirely different. I have not, and I don't know anyone that has with the many VorTech owners I've spoken with over the past 2 years.
And in all fairness, there was a bad run of Tunze parts that got a bunch of people irate, but they too did what they could to make their customers happy. My own pumps ran fine, but they weren't from the Nano-Stream line of pumps. I used mine for years, and when I needed something, Roger of Tunze took care of it.
<a href=showthread.php?s=&postid=11364214#post11364214 target=_blank>Originally posted</a> by thirschmann
I just got wind of this... I'm sorry man, seems like there is always one emergency or another with our tanks and the bigger the tank, the greater the risks. It does blow that Eco-Tech is dealing with it this way, but its just another one of those unforeseen curve balls that get thrown at you constantly in this hobby.
We don't know how they are dealing with it, as it is between the company and Jonathan. And last he stated in this thread, he won't be sharing those details. Hopefully he'll be satisfied with whatever they agree (have agreed?) upon.
And now that I think about it... you sure you didn't rig those pumps so that you would have an excuse to buy yourself a bigger, better tank in the never ending quest for the unattainable perfect tank??? j/k man, best of luck and I hope everything gets resolve without to much more stress and expense.
I agree, except for the part where you are joking of course.
If he ends up getting a new tank, that will resolve this coralline scraping business he tries so hard to avoid. :lol: