JetCat USA
In Memoriam
Thanks Mike, I'd appreciate if you could get that out to me, I'm in a bit of a bind without it. Russ had offered to do the same last week but i figured no need that it would of been here by now.
Online Order Error
- Thread starter JetCat USA
- Start date
dfs/la2
.Registered Member
JetCat USA,
We will resend the package to you through FedEx 1-Day Air for delivery on Tuesday to ensure that you receive the products you have ordered. As previously mentioned, we will also be sending a pre-paid return label to you so that the original package can be returned to us. We hope that this meets your satisfaction, and we appreciate the opportunity to assist you.
Mike S.
Tech Support
Drs. Foster and Smith
We will resend the package to you through FedEx 1-Day Air for delivery on Tuesday to ensure that you receive the products you have ordered. As previously mentioned, we will also be sending a pre-paid return label to you so that the original package can be returned to us. We hope that this meets your satisfaction, and we appreciate the opportunity to assist you.
Mike S.
Tech Support
Drs. Foster and Smith
JetCat USA
In Memoriam
Thanks
JetCat USA
In Memoriam
I Give Up!!!!
i got the tracking # when i checked it this morning it has:
Destination: WATERVILLE, ME
and is currently in route to someone in Maine, well it just so happens i live 1,506 miles from Waterville, ME..............
the original shipment still has a delivery day of last Saturday, has been at the local post office sense the 17th but they haven't a clue where in heck it is.
I'd appreciate if someone could be so kind as to credit my card back and I'll give Jason at Premium Aquatics a call and get a probe from him
EDIT:
Donna has taken care of the problem.
i got the tracking # when i checked it this morning it has:
Destination: WATERVILLE, ME
and is currently in route to someone in Maine, well it just so happens i live 1,506 miles from Waterville, ME..............
the original shipment still has a delivery day of last Saturday, has been at the local post office sense the 17th but they haven't a clue where in heck it is.
I'd appreciate if someone could be so kind as to credit my card back and I'll give Jason at Premium Aquatics a call and get a probe from him
EDIT:
Donna has taken care of the problem.
Last edited:
dfs/la2
.Registered Member
JetCat USA,
We sincerely apologize for our error in sending your order to an incorrect shipping address. We are placing your credit for your original purchase back to your credit card as the resolution option you have requested and per your conversation with supervisor Donna. You will see this credit on your credit card within 3-5 business days. We have also applied the goodwill credit on your customer file as discussed.
We are truly sorry for your dissatisfaction with your order. Should you receive the original order, please do not hesitate to call us for a return-shipping label.
Joyce F.
Technical Support
Drs. Foster & Smith
We sincerely apologize for our error in sending your order to an incorrect shipping address. We are placing your credit for your original purchase back to your credit card as the resolution option you have requested and per your conversation with supervisor Donna. You will see this credit on your credit card within 3-5 business days. We have also applied the goodwill credit on your customer file as discussed.
We are truly sorry for your dissatisfaction with your order. Should you receive the original order, please do not hesitate to call us for a return-shipping label.
Joyce F.
Technical Support
Drs. Foster & Smith
JetCat USA
In Memoriam
thanks Joyce
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