Online vendors that use UPS?

[mandarin chick]

Fedex just jacked me pretty bad. I reported something and now I am being punished

So, as a result, I need good vendors, livestock and drygoods that use UPS. Turns out most of the ones I usually used use FedEx.

 

[JMCAquarium]

explain ??

It's Fedex or nothing for my corals and products so I"d like to hear what they did.

 

[rpjaws74]

Me to Fed Ex all the way! seem to be the fastest and more reliable.

 

[mandarin chick]

explain ??

Last week they claimed they delivered a package. Problem: I was home at the time of the alleged delivery, and there was no delivery. It has been hell ever since because all they do is change their story and imply I am lying. Because the driver says so, it is LAW.

Had another order after that, now 2 days late because the driver is 'uncomfortable' leaving anything because "there is a problem with the property". Not sure why - they had no problem not delivering when I was here, why should there be a problem actually delivering when I am not here... (no live critters, but food that will not be happy in 95+ degree weather driving around in the back of a truck for 3 days!)

Now, I will grant you: we are rural, and even USPS stopped trying to deliver packages to houses when they won't fit in mail boxes because the area is a geographic mess. UPS and FedEx have mis delivered in the past, but the wrong recipients have always brought the packages over, just as we do when we get packages that aren't for us that are left on our doorstep. So, if it was delivered to the wrong address, and they couldn't get it back because said resident is not as friendly as others, own it, don't insist it was properly delivered!!!!

There is some hope, however: the no deliver and the refusal to deliver are FedEx ground. The 3rd FedEx I am expecting - which may or may not get tomorrow as scheduled - is FedEx air - and yes THOSE are live critters!

take this as a warning folks: we have been recieving FedEx's at the home without incident for years. Once there is a problem, however, if you say something, you will be punished!

 

[Pyrrhus]

Could you have your deliveries held at the local facility?

 

[bluelair]

I'm not understanding how this mis-delivering could be so common all of your neighbors know about it, yet there's nothing you can do to remedy it. Are your properties not marked with street numbers? If it was me, the solution would start there. What if next time it's an ambulance driver or police trying to get to you?

 

[tcamos]

Could you have your deliveries held at the local facility?

I bet the local facility isn't very close to where she is...

 

[Frank AZ]

I've had mis-deliveries from just about everyone FedEx, UPS, DHL, USPS

The worst one so far has been UPS - they lost a shipment that was comming overnight from China (250 lbs no less) and it took them a week to find it. They balked a bit but in the end they refunded the entire shipping cost. (How you loose for medium sized U-Haul boxes is beyond me)

Lately I just use airport pickup

 

[Garage1217]

I have to agree, I have had the worst of the worst from UPS so do not look for a savior with UPS. Lost packages, MASSIVE damage to multiple packages / multiple shipments & late deliveries for no reason.

I know you are out in the boon docks, but getting an address of some sort like a UPS store address closer to civilization may be a better bet for you if you want to go with them.

 

[mandarin chick]

I'm not understanding how this mis-delivering could be so common all of your neighbors know about it, yet there's nothing you can do to remedy it. Are your properties not marked with street numbers? If it was me, the solution would start there. What if next time it's an ambulance driver or police trying to get to you?

Ours is not a personal issue, it is a lack of logical planning at the county level. Anyone that really wants to find a place out here can - even sheriff (though we have no law enforcement), fire and ambulance. Someone on the j-o-b that has a alot of deliveries, and not familar with the area (which includes mail carriers, which are not USPS employees, but contracted individuals) look for a little while, then hail mary deliveries to the first person they see. Since all residents are in the same boat out here, we usually take care of each other on missed deliveries, or if there is a truck obviously looking for an address - we give a nice "howdy do! who can I help you find?".

In this instance, the delivery report said the package was left on our porch. I was home at the time of 'delivery' and no Fedex truck darkened our doorway. I reported the non-delivery that day when I tracked the package and saw it was claimed to be delivered. The day AFTER I reported it, the delivery location was changed to "left by motorcycle". (found this out the next week) This, any driver would have stated had they gone to the property the following day as only the motorcycle was there. But conditions were different when I was home, and the details 'remembered' by the driver were exactly as I reported to her supervisor, absent one major one that any driver would have remembered, if there memory was so good as to remember the minor details - a week later - but that I did not tell to her supervisor. Instead, I told the supervisor to tell her to prove she was here by telling me the glaring detail. She could not.

In the end, I went to work this morning at 2.30 - thank goodness for parking lot lites! - so that I could be home earlier than any potential Fedex delivery because I am still waiting on the package they won't deliver, but may make another attempt today and, sigh... there was another package from an order I made before I realized I would be blacklisted - that is supposed to be delivered today - and that one has live critters.

YEARS without incident and because they made a mistake, I am being punished.

 

[jerryz]

It makes no sense that they would 'punish' you. I understand that this answer ties everything up with a nice neat bow on it but seems highly unlikely. It costs them money in the short term. risks the larger sums in the long term through both legal ill will?

 

[poohmalley]

FYI I shipped turtles UPS and not only did they send them to the wrong address a day late they said they labeled them and they did not. I paid for overnight and it took 2 days and they wouldnt refund my money!! HATE UPS

 

[tcamos]

It makes no sense that they would 'punish' you. I understand that this answer ties everything up with a nice neat bow on it but seems highly unlikely. It costs them money in the short term. risks the larger sums in the long term through both legal ill will?

I think the word punish here is a matter of perspective. I think FexEx, UPS, any company, heck even the pizza guy, will simply place a note in the computer flagging a customer. You see that as punishment, they probably see it as making sure they don't make the same mistake twice.

I have heard of people calling and speaking with supervisors and asking to have the flag removed from the computer system and they've done it...that's with a pizza place, but I don't know if FedEx would or not...I'm sure you've tried.