Optic sensor problems

[EdMan1971]

I have a Tunze 5017 with osmolator. My water level falls to low and not refilling. I can lower or lift optic sensor in and out of water and nothing happens. When I unplug then plug unit it will run for maybe a minute or so but not enough to reach sensor. I also have occasional problems when too much water has been pumped into tank above optic sensor and tank over kalked.

Tunze use to work well but this problem seems to be happening alot and now I cannot trust it and scared to kalk. But more often water level below sensor.

Can this be fixed?
Thanks for help
Eddie

 

[rvitko]

Yes, the cause is either the optic sensor itself or a faulty capacitor that powers the optic sensor. I would first check that the optic sensor does not have any film of calcium deposits or salt. If so soak it in vinegar. It has a two year warranty, if it is less than 2 years old it will be repaired/replaced under warranty.

 

[EdMan1971]

Thanks Roger,
The sensor is clean and unit >2yrs old so I guess its time to replace. I was afraid of that!
Eddie

 

[rvitko]

Send it in, I may be able to repair it, if not I will offer you a discounted replacement-

Tunze USA
305 Victor St
Austin, TX 78753

 

[EdMan1971]

Thanks Roger
I will send it in. I really appreciate your advice and honesty.
Thanks
Eddie

 

[EdMan1971]

Roger
I mailed my unit to you last Friday. I hope you can repair it. I sent contact info with unit. You can also PM me here.
Thanks again and will wait for you to contact me.
Eddie

 

[rvitko]

Thank you! I will be in touch when it arrrives.

 

[EdMan1971]

osmolator not working

osmolator not working

Roger
I sent my unit in several months ago and you checked it out and you sent me another power source to use. My unit initially worked great for about a month but currently not working properly.
The optic eye seems to not be working. Water level falls below sensor and does not shut off when water level above sensor. Also when water level below sensor the red "too low" light comes flashing on.
My question is should I send it in or replace it.
Thank you,
Eddie

 

[rvitko]

Could you PM me your full name so I can check the repair record?