order# A2595231

[Norm R]

Could Jaimie A or a supervisor please contact me via PM about order# A2595231? Thank you.

 

[DFS/LA1]

Norm R,

Thank you for your request. Per your post, I called your phone number on file and spoke to your wife about your order. I sincerely apologize you did not receive our message yesterday. Due to our extremely cold and icy storm here in Wisconsin yesterday we had left a message that your order would not be shipping out. Our records show you called today and that we are holding your order and will ship it to arrive on Friday as you wished. We are happy to ship for the delivery date that is convenient to you. If you have any additional questions for us or if there is anything else we can do, please do not hesitate to contact us again.

Donna
www.liveaquaria.com Supervisors
Drs. Foster & Smith

 

[Norm R]

Yes, I am at work...that is why I requested a PM and not a phone call to my home. I attempted e-mailing this morning...but just received an e-mail response 10 hours later about a delivery that was due to arrive today (I actually called when I received no reply). I am trying to avoid venting my frustration with what occurred in this open forum. I have no problem with the delay in principle but I have a big issue with the lack of communication and would like to discuss it with a supervisor please.

 

[DFS/LA1]

Norm R,

I sincerely apologize for my error and for misunderstanding your earlier post. I will send you a PM right away.

Donna
www.liveaquaria.com Supervisors
Drs. Foster & Smith

 

[Norm R]

Many thanks to DFS for their utmost professionalism in helping me understand what transpired with my Diver's Den order. You can't control Mother Nature...and details on my end didn't help the situation. No harm, no foul. I'm very much looking forward to receiving it tomorrow.