Order #A2605407-

[GottisEgo]

Hello,

I received order A2605407 on Tuesday afternoon. Received in excellent shipping condition. 2 Beautiful True Percula, great color and everything. 1 was in excellent condition, but the 2nd one from the start was stressed. Typical hard breathing etc.. Properly drip acclimated the both. It is 6:00pm Thursday evening and the stressed one does not look like he will make it. Rapid breathing and is on the sand bed. The other one is in great shape and eating.

I noticed there is a 14 day Gaurantee. Does my order apply if this specimen expires? What are the procedures?

Thank you for any Assistance.

Douglas

 

[dfs/la2]

Douglas,

Thank you for your post and recent order with Live Aquaria. If the True Percula Clownfish that you have purchased does not survive please let us know and we would be more than happy to credit you for the loss of the specimen.

We are proud to offer a 14-day guarantee which covers any dissatisfaction you may experience with your order. When you purchase any fish or other aquatic life from our Live Aquaria/Divers Den or eTropicals website, and they are not doing well, please let us know and we would be more than happy to take care of it for you.

Michelle L.
Live Aquaria
Drs. Foster and Smith

 

[Freed]

dfs/la2, sent you an e-mail. About my order. Sorry to hijack.

 

[GottisEgo]

Michelle,

Thank you for the swift response. Unfortunately the little guy is on his back. He's still breathing at a rapid pace, but I give him no more than an hour.

Regards,

Douglas

 

[GottisEgo]

Michelle,

Ok, he died sooner then expected. I snapped a photo of him dead in the tank if you need it for your records.

Regards,

Douglas

 

[dfs/la2]

Douglas,

Thank you for your reply. We sincerely apologize to hear about the loss of your True Percula Clownfish. We have placed a credit on your customer file in the amount of $19.99 for the loss of this specimen. You may dispose of the remains as you see fit, we will not need them back from you. You would not need to post a picture of him.

If you prefer to have your credit issued back to your credit card please let us know, and we would be more than happy to do so for you.

Again, we sincerely apologize for your loss of the True Percula Clownfish.

Freed,

Thank you for your post. We have received the email that you have sent to us and will be responding back shortly.

Michelle L.
Live Aquaria
Drs. Foster and Smith

 

[GottisEgo]

Michelle,

Thank you for the outstanding Customer Service. Please keep the credit on my file and not refunded to my Credit Card. I would like to purchase something in the near future.

Regards,

Douglas

 

[dfs/la2]

Douglas,

Thank you for your compliments. Per your request we will keep your credit on file for the purchase of your next order.


Michelle L.
Live Aquaria
Drs. Foster and Smith