Order A2653100 Anampses lineatus

[Chihuahua6]

I received an email late today that my order shipped. Then I received an email stating that the Anampses lineatus wrasse was not ready to be shipped and that the money was credited back to me.

Is something wrong with the Wrasse? Will I still receive it when it is well?

I would not have paid shipping to receive only the Midas Blenny. I only added it to the order for the Wrasse, which is the fish I really wanted.

Please let me know if/when I will receive the Wrasse and how the shipping charges are handled in this situation.


Thank you.

Amanda

 

[dfs/la2]

Amanda,

Thank you for your post and your recent order with Drs. Foster and Smith’s LiveAquaria. We apologize that the Anampses lineatus wrasse is currently not healthy enough to ship at this time. It is part of our 100% satisfaction guarantee that we do not ship any item that is not up to our health standards. This fish arrived at our facility on January 6th, was put on the Diver’s Den on January 21st and has been treated with Prazi/Metronidazole.

We are observing this beautiful fish and will be able to ship it when we determine that it is back to 100%. We have credited your credit card for the amount of this item and will only charge you for it when we do ship it out at no extra shipping charge to you. We apologize that we are not able to provide an exact date that this item will be healthy enough to ship.

Sandy C.
LiveAquaria
Drs. Foster and Smith

 

[Chihuahua6]

Hello,

I was wondering if could get an update on the condidtion of my beautiful fish.
Thanks.

Amanda

 

[dfs/la2]

Chihuahua6,

Thank you for your order and your post. We have contacted our Aquaculture Coral and Marine Life Facility to obtain information about the White Dashed Wrasse. We will post our answer for you as soon as we hear from them.

We apologize for any inconvenience this may have caused you.

Pat S.
Drs. Foster and Smith
LiveAquaria

 

[dfs/la2]

Chihuahua6,

We sent you a PM in regards to your order.

Pat S.
Drs. Foster and Smith
LiveAquaria

 

[Chihuahua6]

I have not received any pms.

 

[dfs/la2]

Chihuahua6,

Thank you for your post. We sincerely apologize that you did not receive the original PM regarding your order and we have resent it. If we can be of further assistance, please contact our LiveAquaria Department at 1-800-334-3699, via email at CustomerService@LiveAquaria.com, or PM us.

Gwen S.
LiveAquaria
Drs. Foster and Smith