Order Number: A2662072 shipping from California

[flameangel88]

Hi,

I called earlier today on the status after not seeing any update while another order ( Order Number: A2662047 shipping from Wisconsin) shipped and was told the California order is on schedule to ship today. I never ordered from the California facility before so I'm not sure how late to expect the status to update. Tomorrow is the only weekday I'm available to accept order so I'm little nervous on not getting a shipping confirmation. I would greatly appreciated if you can give me a update on it. If it's not being shipped today then I'll need to made another shipping arrangement.

Thanks in advance for your kind attention in this matter!

 

[dfs/la2]

flameangel88,

Thank you for your post. Order A2662047 did ship from our Wisconsin facility last evening for delivery today. However, we apologize that order A2662072 for the Exquisite Wrasse pair has gone on back order. If you have dates that you are able to accept delivery or if you wish to change the shipping address, please contact our LiveAquaria Department at 1-800-334-3699, via email at CustomerService@LiveAquaria.com, or PM us as soon as possible. Again, we sincerely apologize for any inconvenience this has caused.

Gwen S.
LiveAquaria
Drs. Foster and Smith

 

[flameangel88]

Thanks for the reply.

As for this week's schedule go Saturday, March 28th is the only day I can take delivery as already taken 1/2 day off from work is tough enough in this economy where we are already on skeleton crew. As for next week any day after 4/2.

Thanks again!

 

[flameangel88]

Gwen,
Thank you very much for the quick follow-up phone call.
KC

 

[dfs/la2]

flameangel88,

Thank you for your post. We have sent you a PM regarding your order.

Dallas M.
LiveAquaria
Drs. Foster & Smith

 

[flameangel88]

Hi Dallas,
Thanks for the PM and I greatly appreciate for all the prompt follow-ups you folks provide at dfs/la. Simply the best customer service!
KC

 

[flameangel88]

Hi,

Do you know if this order will be shipped today for delivery tomorrow as the item shows in-stock?

Thanks for looking into it!

 

[dfs/la2]

flameangel88,

Thank you for your inquiry. We apologize that this order was not able to ship out today. We are currently looking into this with our facility and will provide more information as to why this did not ship out on Monday when they return. At this time we have placed a credit for the shipping and handling to your customer file that may be used on any live or dry goods order. Please feel free to contact us if there are any further questions or concerns regarding this order.

Sandy C.
LiveAquaria
Drs. Foster and Smith

 

[flameangel88]

<a href=showthread.php?s=&postid=14706971#post14706971 target=_blank>Originally posted</a> by dfs/la2
flameangel88,

Thank you for your inquiry. We apologize that this order was not able to ship out today. We are currently looking into this with our facility and will provide more information as to why this did not ship out on Monday when they return. At this time we have placed a credit for the shipping and handling to your customer file that may be used on any live or dry goods order. Please feel free to contact us if there are any further questions or concerns regarding this order.

Sandy C.
LiveAquaria
Drs. Foster and Smith

Sandy,

Thank you so much for the follow-up phone call and the assistance on adding another fish to the order.

KC