Order Problem, Urgent reply needed

[Lehman]

On friday I placed an order with you guys and a customer service rep contacted me and told me one of the items was out of stock and then I sent an email stating I would like to go ahead and cancel the order. One of your customer service reps replied and said they went ahead and cancelled the order so all was well. However, about an hour ago I received an email stating that my order was being shipped and I would receive it tomorrow. Now I have no idea what to do because I do not have the space for the animals as I got what I needed from an LFS or I would just keep them. I dont want to refuse delivery because the fish and stuff will just die and I would hate for that to happen.

Please help me, my order number is 33580 and my name is Christopher Lehman.

 

[MarineDepot]

Hello Christopher,

Thank you for your post, I will pass this message along to a Marine Depot Live associate, Unfortunatley I do not have access to their data base to look into your situation further. Marine Depot Live is our sister company located in the same building. You may also try to reach them at 714 935.9607

Walter F
Marine Depot Customer Services
www.Marinedepot.com
714.385.0080 Phone
714.385.0180 Fax

 

[Lehman]

Thanks for the reply. I talked to a customer service agent and they are not charging me for the order. I found an LFS in my area that took the fish off my hands so hopefully they will find a good home.

 

[MarineDepot]

lehman
I apologize for the mistake on our part. Thank you for taking car of the fish.

Steve C.
Marine Depot Live Customer Service
www.marinedepotlive.com
714-935-9607 MDL
714-385-0180 FAX

 

[Lehman]

No problem Steve. I have ordered from you guys a few times since the short time I have been in the hobby and your customer service has been nothing short of wonderful. Im sure it was an honest mistake and it definately wont sway me from ordering from you guys again. I wish I would have had room for the stuff but unfortunately the only tanks that have free space have mantis shrimp in them and they would have just ended up having an expensive meal. The LFS said they would hold them for me and said he would give them away at no charge whenever he found somebody that could take care of them.