Order scheduled to ship on Monday for Tuesday delivery

[snorvich]

I have several orders (combined for shipping) including A2651005 and A2650079 which are scheduled for Monday shipment for Tuesday delivery. Please check to see if the weather allows for safe shipping and notify me as appropriate. Thanks ever so much. If the weather is not appropriate for Tuesday arrival, arrival on Wednesday would be fine as well. In any case, please include adequate heat packs as the weather is scheduled to be cold.

 

[dfs/la2]

Steve,

Thank you for your post. The health of our livestock is always our first priority. Weather is checked in all shipping areas on a daily basis to ensure the proper amounts of heat packs are included in the shipment, and to make sure that shipping is not delayed due to severe weather conditions.

At this time we do not anticipate any delays in shipping due to weather, and all orders scheduled to ship Monday for Tuesday delivery will shipped as normal and should be received on time. If we discover any delays in the delivery of your order we will contact you right away with this information.

You are a valued customer and we look forward to hearing from you in the future.

Joyce F.
LiveAquaria
Drs. Foster & Smith

 

[snorvich]

Thanks Joyce.

 

[dfs/la2]

Snorvich,

Thank you for contacting us. We were checking the forecast for the country, we apologize it took us so long. We are going to hold you orders because of the cold. We do not want to take the chance that you would receive your order with very stressed specimens. Due to the arctic cold front coming through we are unsure when we will be able to ship your order out. As soon as the weather permits we will again start shipping to your area. Please contact us via phone or PM if there are any days that you are unable to receive shipment.

We sincerely apologize for any inconvenience. Our concern is with the health and well being of our specimens. We do not want any customers to receive any shipments bellow our high standards.

If you have any further questions please feel free to contact us.

Stacie R
Technical Support
LiveAquaria

 

[kdblove_99]

Does the service get any better than this? I dont think so