Osmolator 3155

[nly04]

Hi Victor,
What is the process to open an RMA to send back an osmolator 3155 for repair. My unit all the sudent is stop working, the green level light stay on after a beep and no water pump in.
I soak the both optical and float sensor in vinager for an hour then clean the sensor with RODI. I open the controller to inspect and controller look clean. Please help. I will maunally top off start from today. Thx

 

[rvitko]

We don't use RMA's it is myself, my wife and two other guys and I do all repairs personally. Just send in the controller, pump and power supply, be sure to seal the pump in a bag just in case it still is wet. Include a note with return address and phone number and it will usually be done within a day of receipt.

Tunze USA
305 Victor St
Austin, TX 78753

 

[nly04]

I will sent it out using fedex standard overnight today and I will include the return shipping label. Thank you Victor.

 

[nly04]

Hi Roger. Please keep me update. Thank you.

 

[rvitko]

Will do, I believe it just arrived and I should have it done tomorrow.

 

[rvitko]

The primary issue is a bad pump we will replace under warranty, however, you have two other potential problems. The power supply tip that plugs into the Osmolator is corroded and makes poor contact. This is due to water damage and would not be covered under warranty. Likely the tip landed in a sump or puddle. It works, but the connection is not the most secure. It is up to you if you want this replaced, they run $20.16. The magnet holder is also wrong. The outside magnet should be smaller in diameter, it seems the outside magnets were swapped with another Tunze product. The danger here is that the magnet holders are designed so the float is shielded from the magnetic field, a stronger or different magnet can in some cases affect the float switch. It may be fine as it is depending on glass thickness, but I wanted to bring it to your attention.

 

[nly04]

I have few difference type of magnet from tunze at home, I will replace it when it come back. The power supply, I don't know why it corroded because I mount the control and the power supply outside the stand. Again, Thank you very much Rodger for the pump and for quick turn around. I will keep my eye on glass thickness and mounting the float switch when I put it back. Would you ship it back to me today using the return label that I included.

 

[rvitko]

I'm going to try to improve the connection of the power by cleaning the tip, it is really sensitive as is and only works in just the right position. It is the inner positive that is corroded. I plan to get it out today, however we don't have Fedex service so I need to take it to a FedEx center.

 

[nly04]

Thank you Rodger. I really appreciate for your help.