Roger,
You asked about the pump, you may be on to something. Both times that it has done this, the pump was out of water causing the 10min timere to elapse.
But, why would it take so long(as in days) for the unit to reset?
If it runs dry, signals an alarm, and shuts down. shouldnt unplugging and plugging it back in reset the unit? even if there were air in the lines, the pump should at least kick on after reboot?
I will have a closer look at the pump "sticking" after drying out to see if that could be the cause.
thanks for all your help Roger.