Osmolator issue

[Xartni]

Roger,

I've had the osmolator for several years and by no means complaining, it has worked awesome. However, for the last 6 months or so, I think the sensor is not sensing when to trigger the refill process. The water level will drop below the sensor and the when I look at the controller, the green light is blinking. I have to plug and unplug the power supply to the unit several times and then the yellow light will come on and refill. When it reaches the top of the sensor sometimes the light will go solid green and other times it will blink green. The pump always shuts off when it hits the top of the sensor.

I am assuming the only way to replace the sensor is to order a whole new controller? I saw on your site it is part 5017.0000. Just want to confirm that is the best way to go. I have soaked the sensor in vinegar and inspected it for any issues and it looks fine.

Thanks,

Jason

 

[rvitko]

In general we can repair them, how old is it 3-4 years?

 

[Xartni]

I have to say it is probably closer to 6-7 years. That is why I am not complaining. Can you tell me if you have the controller in stock? I think I may be inclined to buy a new one and then maybe send the one I have in for repair and then keeping it as a "spare" or if I set up another tank, I would then just need to buy the pump.

How much would the repair cost, as well?

Thanks

 

[rvitko]

A controller is 75% the cost of a full unit and one that is 7-8 years old likely doesn't have the magnet holders and could probably use a new pump and power supply, I would lean toward a full unit. At 7-8 years old, it is more probable that it is something other than the optic sensor, if it is just the optic sensor that is $28.80. Please give me a call- 512-833-7546.