osmolator sensor quit

[markandkristen]

i have the tunze osmolator that has quit working. i have unplugged it. and retried it still saying its full while my sump is getting close to empty. i soaked the sensor in dilluted vinegar. to no avail. its just over a year old. is thier a replacement sensor. i also noticed that the wiring is saudered. i guess if a replacement sensor is sent then i could possibly splice it.? is this covered under warranty? their does not appear to be any led light working on on the sensor. i truley love this thing it has never given me any problems until today.

 

[rvitko]

The LED's in the sensor or infrared so you cannot see the light. Please send it in and I can replace the sensor.

Tunze USA
1304 Monica St
Austin TX 78758

 

[markandkristen]

thanks sending out today

 

[markandkristen]

received it back today. awesome thanks so much. tunze rocks on service. thanks so much

 

[markandkristen]

btw what are we suppose to clean the sensors with

 

[rvitko]

Just household vinegar, no brushes, soak it, use a soft cloth if necessary.