Osmolator stopped working

swnoob

New member
Need help guys. I have an Osmolator that is about a year old. looks like the sensor is no longer working. It will pump water when i first connect it but that's about it. The overflow sensor works. It does stop the pump.

Whether the sensor is under water or just above the water it will not turn on. Only one green light is lit. I did let the sensor sit in vinegar for a day to make sure it is clean. That didn't help.

Do i need to replace already?


Thanks
 
It would be under warranty, but it maybe that water has entered the optic sensor and it has to be replaced. Please send it in-

Tunze USA
305 Victor St
Austin, TX 78753

Include a note with return address and phone number.
 
It would be under warranty, but it maybe that water has entered the optic sensor and it has to be replaced. Please send it in-

Tunze USA
305 Victor St
Austin, TX 78753

Include a note with return address and phone number.

Thanks for the quick reply.

Should i return the entire unit just in case it's something different?


Thanks
 
You can, I would prefer not to get the magnet holders or tubing though as we definitely wouldn't need those and they add weight and bulk to the shipping.
 
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