Osmolator Universal 3155

[eruss]

Hello Roger,

I have a Tunze Osmolator which until today, has worked flawlessly for over a year. I was awakened this morning by the piercing wail of the alarm in the controller. The "too high" light was burning steadily, the "too low" light was flashing at regular intervals, and of course the audible alarm was sounding.

The was/is no reason for the "too high" sensor to be activated, and according to the instruction booklet, either the controller or the sensor are defective. So, I suppose I need to send the unit (to you, yes?) back for repair.

If I need to send it back then so be it, but I'm leaving on vacation (naturally!) in a few days and was wondering if there is any way to disable the safety feature; if indeed that is the problem, to allow the unit to function while I am away? Overflowing my system is no real concern as my sump is large enough to handle the full volume of my top-off reservior.

Any suggestions are greatly appreciated. If my only solution is to send the unit back, then please provide details for doing same.

Many thanks in advance,
Eric Russell

 

[rvitko]

It would not be possible to disable this. The two most likely scenarios in this case is the controller got wet or a new source of magnetic interference was installed. If you added a new ballast or pump you might check into that, if it got wet it is not repairable. If neither of these applies it will have to be sent in.

 

[eruss]

Thanks for the reply Roger.

Neither scenario you describe applies so I guess I'll need to send it in. Where do I send it, and do I need to send everything (pump, controller, both sensors)?

Thanks for your help.

Eric

 

[rvitko]

It is best to send everything but I don't need the holders. It is rare but sometimes the transformer or pump can connntribute to these problems so I like to have everything and be 100% sure it is fixed.

 

[rvitko]

BTW- Tunze USA, 1304 Monica St, Austin TX 78758

 

[eruss]

It's in the mail. I've also sent you an email.

Thanks again,
Eric