These pumps are readily available from most dealers, it does sound like the pump has died, I am not sure how old it is. They do typically last only 1.5-3 years and a replacement is inexpensive, about $22. The warranty is 2 years, if you send it in I will replace it as soon as we get more pumps in stock. Almost all of our dealers stock this spare part, it is part number 5000.020.