osmosolator Help please!

[Pumped]

Just came home from work and sump water level was very low. I cleaned the sensor with vinegar and its clean, but the controller says everything is level. But the sensor is completely out of the water at this point.

Thanks,
Sal

 

[rvitko]

The only possibilities are a sensor with a mineral film, in general it takes a few hours for vinegar to remove this. If the sensor is scratched or scuffed this can also be a cause.

The other possibility is the sensor is shorted in some way, a damaged wire, water entering the sensor, etc. In this case the controller should be sent in and the sensor will be replaced, if it is less than 2 years old there would be no charge.

 

[Pumped]

I did the vinegar bath already and no change. The unit is an year old. How do I go about sending it in?

Thanks

 

[rvitko]

Just send it in with receipt if available and include a note with daytime phone and current return address.

Tunze USA
305 Victor St
Austin, TX 78753

Include the controller, pump and power supply. I do not need the magnet holders or tubing. Be sure the pump is dry, if it is not, please pack it in a ziplock bag to avoid water damage.