i have a 360, and i hate their customer service. it is by far the worst. and i have had basically every console since atari, and the 360 breaks more than any of them. you figure that they would have fixed this problem since it was similar to the problems they had with the original. i am waiting to receive my 3rd console from them. i know how to take care of a console as well, but it is ridiculous to have to baby this thing as much as it needs. it is a video game system, not a child. i leave my laptop in the same exact type of environment and it doesn't have any problems. xbox is lacking in several areas. i am thinking about switching to a ps3. all of the games i like are, for the most part, multiplatformers. tekken, street fighter, resident evil, all are on both systems. the only game on 360 i like that is exclusive is gears of war. i will miss that game.