OT why I hate charter

[StupidsReef]

I don't know, All I see is kbs. And then DL is higher than UL so I still don't know how many megs I'm running at?? Or is that what the ping is?? Does it say m5?? Or is my tired eyes playing tricks on me??

 

[rs2208]

5000kbps = 5mbps or 5meg

I have charter and when it is working i get about 5000kbps down and 500kbps up.

Anyone here have AT&T Uverse? I have fiber into my home but they still are not offering it.

 

[latazyo]

thanks rs2208

so although I hate charter, apparently I have been upgraded with no increase in cost, so I guess that's cool

I was right around 5000/500 D/U

stupid, the DL is download and UL is upload...upload is almost always slower...advertised speeds are in DL

 

[drgabe]

UL is always slower, in your Charter contract you will notice that your "speed" is only download speed (which is ok since that is what you do most), the advertised upload speed is somewhere around 500-750 kbs. Also in that contract, "Your speed will vary" and the folks at Charter say within 50% of the 5,000 kbs is acceptable. If you are getting slower than that, then call them because there is a problem somewhere in the line.

I think that nearly everyone got the upgrade a few months ago. The newer speeds are very nice... watching streaming video is now a very pleasant experience.

 

[Nanook]

I pay for 5 MEG and got 4.1 MEG on the speed test.

 

[Grace's Dad]

<a href=showthread.php?s=&postid=11404804#post11404804 target=_blank>Originally posted</a> by Nanook
I pay for 5 MEG and got 4.1 MEG on the speed test.

I just got done talking to a charter tech. They only guarantee speeds of 70% their advertised. They could give you like 3500kbs and still deliver on their end.
BTW 5 meg will be their slowest speed Jan. 16. They will have 5, 10, and 16 meg tiers.
I just got stuck with some bundle with all movie channels, 1 HD box, 1 digital box and the 5 meg tier for $118.78
I'm not sure this is the best $ they can give but am not willing to bundle in a phone as their service and repair can be shoddy at times.

 

[Grace's Dad]

Now I'm getting 4804 with just the modem and 4773 through the router.

 

[drgabe]

My Charter experience got better when I added phone. By federal law and the threat of too many lawyers in the country, they must take better care of you. If your cable line into your house is a dud and you loose your phone signal- then need to dail 911 and can't because of them, they are held liable. I have had technicians to the house withing an half-hour of calling before due to the above. Both times it was an easy fix on their part.
Having charter phone has made my internet and tv experience much better.

 

[ZK2005]

I haven't read the later posts, so I may be late in response. Charter supposedly no longer carries 3Mbit. 5 and 10 are it, with 16Mbit coming very soon according the the customer service rep I talked to a month ago about seeing what cost saving values I could get. More than likely you got bumped up to 5Mbit when 3 was deleted.

<a href=showthread.php?s=&postid=11401833#post11401833 target=_blank>Originally posted</a> by latazyo
if I test and I get 4800kbps

does that mean IM running 5meg?

I thought I was only doing 3meg....must have got a free upgrade in there somewhere