outlets dropping out when programming APEX

[crvz]

I'm using an APEX without an EB8, as I already have two DC8s. I also use a few things on X10 hardware (items that are generally non-essential). I've added three DC8 modules so that the first DC8 identifies as A1-A8, the second as B1-B8, and the X10 stuff to be C1-C8.

I've noticed a few times that, after changing the program of the particular outlet, when I hit save they will disappear. One example is my heater, which is on A4. It has dropped out of my outlet drop-down twice after editing the program, and then I have to re-add that entire module (the DC8 with A1-A8), then delete the 7 outlets that I don't need (as I don't see how to add just one outlet like that).

Also, the B4-B8 and C1-C8 outlets have completely disappeared after I added the modules. I added all three modules, programmed all the A outlets (and had to navigate through the Bs and Cs, so I know they were there), but when I returned some of the Bs and all of the Cs were gone. I will point out that they were NOT plugged in yet. So is this something I'm doing, is it a function of not being plugged in to the system yet, or is an issue with the APEX hardware/software? Any ideas?

 

[swearint]

You don't have to have the DC8 plugged in to create a legacy outlet, since that is how you create a virtual outlet. I use several virtual outlets and have never lost one. The number of outlets added is a function of the device chosen, for example DC8 adds 8 outlets, DC4 adds four, a lunar sim adds one. So if you only need to add one outlet, select the lunar sim and make sure you use the appropriate address. The other issue is that the Apex will backfill any vacant slots, so you may not get the outlet to appear in the list in the desired order. I would try (re)updating the firmware and webpages first. If that does not solve the problem, then contact Neptune at support@neptunesys.com.

Todd

 

[crvz]

thanks for the tips, Todd. I did all you recommended, but still ended up with issues. Turns out, after some remote diagnostics from Neptune, that my power converter was inadequate. Since I'm not running an EB8, I had to power the base module with a 12V source. Neptune said any 12V adapter with a positive center at 500mA would work, and so I found one that measured in spec. Unfortunately, I measured it without a load. When I was trying to write to the Apex, it was drawing more juice than the AC/DC converter could supply, corrupting my code (neptune said it was falling down to 7V, which they could see remotely). So, a new power adapter, performed an init-all, and we're good to go.

 

[swearint]

Good to know, glad you got it figured out.

Todd