nezw0001
New member
After my experience this week with Marine Depot I have decided to spend my money elsewhere. After spending over a thousand dollars with Marine Depot I thought I would order some flatworm exit from them. After reading about some of the problems after medicating a tank with this product I took two days off of work to treat my tank. That way I could monitor it for any adverse reactions.
My problem with Marine Depot start Monday, November 8th. I called the store as soon as they opened so my order would ship out by the end of the day. I asked the clerk who handled my call THREE times whether my order would ship out that day. He assured me it would. I also asked that he confirm that everything was in stock. He assured me that everything was. I did this so that I would be guaranteed of have my supplies for Saturday when I was planning on treating my tank, on my vacation day. If the clerk had told me the product wouldn't ship till later in the week I could have used expedited shipping. It was all looking good when I left town for a meeting in Iowa.
I checked email Monday night and see two of the items I ordered are backordered. I call up and complain about being misinformed. I figure I can still treat my tank without the two items. Minor inconvience.
Tuesday at 10PM I recieve an email stating that the rest of my items just shipped out. That means they won't be here in time for my VACATION days.
Thursday I am back in town so I call Marine Depot hoping they can help me out getting my products in time for the treatment. I am sent to Manager Ben(?)'s voice mail. I leave a detailed message and ask for a reply. Never hear back from them. I guess the two things that steam me the most are 1) wasting vacation days and 2) never getting a response.
I feel that this episode shows a complete lack of accountability. If Marine Depot had handled this situation properly they would have kept a customer who not only has spent lots of money with them already but was also on the waiting list for a Tunze wavebox and was planning on ordering 2 more Tunze streams and another euro-reef skimmer.
Sincerely frustrated
Jill
My problem with Marine Depot start Monday, November 8th. I called the store as soon as they opened so my order would ship out by the end of the day. I asked the clerk who handled my call THREE times whether my order would ship out that day. He assured me it would. I also asked that he confirm that everything was in stock. He assured me that everything was. I did this so that I would be guaranteed of have my supplies for Saturday when I was planning on treating my tank, on my vacation day. If the clerk had told me the product wouldn't ship till later in the week I could have used expedited shipping. It was all looking good when I left town for a meeting in Iowa.
I checked email Monday night and see two of the items I ordered are backordered. I call up and complain about being misinformed. I figure I can still treat my tank without the two items. Minor inconvience.
Tuesday at 10PM I recieve an email stating that the rest of my items just shipped out. That means they won't be here in time for my VACATION days.
Thursday I am back in town so I call Marine Depot hoping they can help me out getting my products in time for the treatment. I am sent to Manager Ben(?)'s voice mail. I leave a detailed message and ask for a reply. Never hear back from them. I guess the two things that steam me the most are 1) wasting vacation days and 2) never getting a response.
I feel that this episode shows a complete lack of accountability. If Marine Depot had handled this situation properly they would have kept a customer who not only has spent lots of money with them already but was also on the waiting list for a Tunze wavebox and was planning on ordering 2 more Tunze streams and another euro-reef skimmer.
Sincerely frustrated
Jill
