I wrote to DT's and here's the email string:
"Today i bought a bottle of your phytoplankton at New World Aquarium in Manhattan NY. When I opened it about 2 hours ago it smelled completely rotten. Is this normal? or is the phytoplankton dead? If it is dead, should I return it to the store I bought it from (New World Aquarium) or directly to you guys for a refund.
I should also mention that I had purchased a bottle of the phytoplankton about 1 year ago and it didn't have that smell at all. More of a sweetish smell... nothing rotten at all.
Thanks,
Nate
Reply from DT's:
Hi Nate,
If it is bad then you should return it to the store.
Phytoplankton does not have a pleasant odor, in fact it smells like a fart but if the smell is overpowering to the point that you do not feel comfortable using it, you should return it. If the store will not take it back, please let me know and I will talk to them.
The odor of phytoplankton can be very strong without a significant amount being dead. Odor is most often a combination of the density of the phytoplankton multiplied by how warm the refrigerator is in the store, multiplied by the time it's been in storage. Also, the air in the bottle is going to smell real strong because the odor is concentrated. You should push out all of the air until the fluid is to the top of the bottle and then smell it. If the phytoplankton dies, there will be a bloom of microbial growth of both bacteria and fungi. This will result in a staining the bottle to the level of the phytoplankton. This stain will not come off when you shake the product. I stand behind my product and have never refused to credit a distributor or store for returned product, whether it's bad or not.
Thank you for contacting me.
It is denser then it was a year ago. The fact is I increased the density about 7 months ago. I found that the density has caused an increase in complaints about odor and backed it down some starting with "best if used by December 1,2006".
It's one of those things that is impossible to explain to the stores and public. So you just do it and ride it out.