Price match gurantee not processed

[gloo]

Hello,

I recently emailed regarding a price match for an item and received the following reply below, stating you are able to match the price. However, the receipt email I received states no discounts were applied, and the price shown did not reflect the match.

I made sure to place the URLs in the comments ( got the most current URL to make certain ), as I was told. I added the thread ID in your reply email in hopes that there would be no issues. Please refund the difference to my Credit card, I'd hate to cancel the payment.

Thank you.


========================

Hello,

Thanks for your inquiry. We are able to match landed prices from
our competitors. The landed price includes the item cost plus any
shipping/handling or other fees involved with ordering from the other
company. All you would need to do when placing your order online is add
a
note in the 'order comments' section stating the lower price and a link
to
the price. We will adjust the price when we receive the order. Please
note
that our free-shipping and tax-free promotions will not apply to the
items
that are price matched. Please let us know if you have any further
questions. Take care and thank you for choosing Marine Depot.

Grant Lubbock

Tel: (714) 385 0080 ext 692

Fax: (714) 385 0180

www.marinedepot.com

 

[MarineDepot]

Hi Gloo,

Thanks for your reply, I apologize for any confusion. If you could provide me with the order number, I'd be more than happy to look into it for you.

Walter F
Marine Depot Customer Services
www.Marinedepot.com
714.385.0080 Phone
714.385.0180 Fax

 

[MarineDepot]

Hi Gloo,

Reply to your PM has been Sent. The price match has already been verified and your order is going to be fully processed on Monday, Unfortunately Price matches are not automated they are manually adjusted by our accounting team.



Walter F
Marine Depot Customer Services
www.Marinedepot.com
714.385.0080 Phone
714.385.0180 Fax

 

[gloo]

Could you explain what the misc charges are? The 89.00 shows the reflected price due to price match, but that misc charge just adds it back in... I am confused, as the total shows the same price prior to the price match. Please refund to CC, this is the 3rd time I am requesting this.

Thanks,

SKU Description Qty Unit
Price Discount Price
CA1111 MARINE DEPOT CATALOG 1 $0.00 $0.00 $0.00
MB6863 250W 20000K MH DOUBLE ENDED - AQUALINE 1 $89.00 $0.00 $89.00
MISCELLANEOUS 1 $21.13 $0.00 $21.13
Shipping Method: UPS Ground
Payment Method: Credit Card | Last 4 digits: xxxx
Paid Amount $119.98
Tax: $0.00
Freight: $9.85
Total: $119.98

 

[MarineDepot]

Hi Gloo,

Thanks for your reply, I went to my accounting team to further investigate, the Misc Charge of 21.13 is actually a credit back on to your credit card. Unfortunately once the initial charge of 119.98 posted we were not able to reverse that charge to reflect the new charges after the price match, Therefore on your statement you will see a charge of 119.98 then a credit for 21.13. Please keep in mind the credit may take 1-7 business days to post on your account depending on your financial institution.

I can understand how frustrating it can be not having that information on your actual invoice, I do apologize for any confusion. Please let us know if you have any further questions

Walter F
Marine Depot Customer Services
www.Marinedepot.com
714.385.0080 Phone
714.385.0180 Fax