Problem w/ a Tunze 6045 Nano

[Dell2go]

Hi,
I own 2 of Tunze 6045 Nano for 5 months. I took them out for cleaning. When I turn them on, one the pump got a reverse flow. I tried to unplug and replug so many but the same thing happened over and over again. Any suggestion or what's should I do?

 

[rvitko]

Is the metal shaft permanently fixed in the motor? It should not come out.

 

[Dell2go]

No, it isn't. Please tell me how do I fix it?

 

[wartskin]

The motor block will need to be replaced. Please send it to us at

Tunze USA
305 Victor St
Austin TX 78753

Please include a note with your return address as well.

 

[Dell2go]

Thank you very much. I will send it out by tomorrow.

 

[Dell2go]

Do I have to send the metal shaft with the motor block? How about the driver (prop.)?

 

[LuisC]

<a href=showthread.php?s=&postid=13385031#post13385031 target=_blank>Originally posted</a> by wartskin
The motor block will need to be replaced. Please send it to us at

Tunze USA
305 Victor St
Austin TX 78753

Please include a note with your return address as well.

I was cleaning my nanos and found one like this. I am sending it back and will pm a tracking #.

 

[rvitko]

Dell, please send all parts except the magnet holder and clamp unless the clamp is broken.

 

[Dell2go]

Sorry Roger. I just sent it out today. I was busy with a first boy.

 

[ubasst]

hi roger i have a tunze 6045 nano where the titanium shaft broke i would like to have it fixed can u help me? thanku

 

[shawnz28]

Simply send it to the address above but please include a note inside with all your contact info and return address

 

[rvitko]

Just to clarify, the shafts that broke are not titanium, it is the older stainless steel ones that break. Send it in as Shawn said.

 

[ade]

I have had this happen and all I do is place my hand over the front and it click back to the correct flow direction, not a broken shaft IMO just a glitch.

 

[rvitko]

If it spins backwards and the shaft is intact the disk is worn out or the drive unit.

 

[ubasst]

hi

hi

thanku for all the help i will send it with a note do i need to send any money?

 

[rvitko]

It is under warranty for 2 years.

 

[ubasst]

ok thanku i will send it right away thanku for your help