Problem with my order

[meijino]

Hi I just ordered a ASM Skimmer form you guys but when I check on the tracking status in UPS it shows as the service type as ground I asked for 2nd day air delivery being Im in Puerto Rico
invoice is 79825. I always order from you guys cause I think your service is excellent, what I found strange was that my package stayed for a whole day in HODGKINS, IL, US left last night at 1:38am so I guess I wont be receiving it today when I should have got it yesterday can you very with your records if something went wrong.

Thank you

 

[meijino]

Forgot to mention I called monday and spoke to Cory about this

 

[jasonfrey]

Hi,

We are very sorry for this mistake. Ground service is a new optional service from UPS and it caused a computer error when we shipped. Although 2-day was selected, it defaulted to there new ground service and we didn't catch it. So it is coming 4-day ground service. The ground service is not a great value, only 5.00 cheaper then 2-day air. Please email us at sales@premiumaquastics.com and let us know what you think would be fair on a shipping refund, maybe 50% of your shipping?

thanks