Pump Cable help?

[SALT WATER CRAZ]

Ok I just got my pumps back from being fixed, and one of my pumps where the wire goes in to the pump where the rubber groment is vary lose on the wire. (I can see the wires that go to the motor it is so streached out) This conserns me sence if I even have a wet hand, and I drop one drop of water in the pump it might go down the wire, and fry it. Come on its not like these are cheap pumps there $440.00 a peice. So what do I do now spend more monny shipping it back for the 3 time this year, and not have the pump for my tank for a groment?

I hope there at least qwiet this time. I havent hooked them up again yet, I am going to do it right now, and see if the dry sides are qwiet now.

 

[steve414]

What kind of spacer is that never saw one like that.

 

[SALT WATER CRAZ]

<a href=showthread.php?s=&postid=11329981#post11329981 target=_blank>Originally posted</a> by steve414
What kind of spacer is that never saw one like that.

There isnt a spacer, you dont run a spacer on 3/4"

( you are seeing the gasket that goes between the spacer and the tank.)

 

[steve414]

I thought that but was not sure.

 

[SALT WATER CRAZ]

Ok it has been 20 days, and still EcoTech Marine, or Ice Cap has not replied to my problem with my pump. After I recived it back from having it serviced.....

When I got my pump back from service the groment on the pump looked like it was pulled with a pair of pliers and streached out. I can see the wires in side the groment it looks realy bad...

I am shocked that Ice Cap Service would send me a pump back this way... But my qwestion is what are you going to do to make this right???????????????



I dont think I should have to pay to ship again, and have down time for something that should have not happened in the first place... The pump groment was not this way when I shipped it to service. And the pump should not have been shipped back to me this way....

 

[MrSandman]

Just a thought, but have you tried sending them an email or a PM?

 

[reefsafe]

yeah. i would email ecotechservice@gmail.com I always get a quick response when I do that.

 

[IceCap Service]

For service related issues contact ecotechmarineservice@gmail.com

Appears the cable worked loose which could easily happen during shipping or handling. It will be taken care of. Just contact the service address as we will need name and address.

 

[SALT WATER CRAZ]

My hat is off to EcoTeck & Ice Cap. This was taken care of. All I need to do now is find a way to print the the shipping lable. (I dont have a printer right now.)

Thanks