Hi,
I just wanted to follow up. I received the 2 replacement fish. They were also shipped to my home (As opposed to hold at FedEx as you suggested)
However, one of them arrived with a red mouth, which I initially thought was due to ammonia from the shipping bag.
It died today. It was clearly bacterial infection upon further inspection. The mouth seem dented as well.
Perhaps whoever shipped the fish, dropped it*during the bagging process.
I am really disappointed that the fish was sent with a red mouth.
However, I assume you will not be replacing this fish since you only offer arrive alive.
I will try to provide a photo when I get a chance.
I just wanted to follow up. I received the 2 replacement fish. They were also shipped to my home (As opposed to hold at FedEx as you suggested)
However, one of them arrived with a red mouth, which I initially thought was due to ammonia from the shipping bag.
It died today. It was clearly bacterial infection upon further inspection. The mouth seem dented as well.
Perhaps whoever shipped the fish, dropped it*during the bagging process.
I am really disappointed that the fish was sent with a red mouth.
However, I assume you will not be replacing this fish since you only offer arrive alive.
I will try to provide a photo when I get a chance.
