Really unhappy about my new MP10!!

[Hawkingcolorado]

Just set up my new tank...Set up MP10 according to instructions, set reef crest mode..It worked for approx. 20 minutes before crapping out..Got the red/green blinking light...Tried unplugging then powering up again. No good. Did a hard reboot..no good...Did everything according to the troubleshooting guide on the website, and nothing works....Dry side will not run,,,Wet side prop spins perfectly by hand.....For $285.00 This is what I get? I got mine from Marine Depot...I better get a replacement or a refund....From reading the forums, it seems like these things not working is not as infrequent as you might think.- VERY UNHAPPY CUSTOMER>>>

 

[MarineDepot]

Replacement MP10 Shipping Today

Replacement MP10 Shipping Today

Just set up my new tank...Set up MP10 according to instructions, set reef crest mode..It worked for approx. 20 minutes before crapping out..Got the red/green blinking light...Tried unplugging then powering up again. No good. Did a hard reboot..no good...Did everything according to the troubleshooting guide on the website, and nothing works....Dry side will not run,,,Wet side prop spins perfectly by hand.....For $285.00 This is what I get? I got mine from Marine Depot...I better get a replacement or a refund....From reading the forums, it seems like these things not working is not as infrequent as you might think.- VERY UNHAPPY CUSTOMER>>>

Hi, Tim. We are sorry to hear about the difficulties you've been experiencing with your new MP10 pump. We touched base with EcoTech Marine this morning regarding your situation and have been following threads on several aquarium message boards to see if others in the community were able to help you troubleshoot. It appears EcoTech Marine is shipping you a replacement MP10 today, though, which is awesome. EcoTech is a terrific company with outstanding customer service. If you have additional questions or concerns, feel free to reach out to us directly at 1-800-566-FISH. Thanks again for shopping with us. Have a great Monday!

 

[signal7]

I can vouch for EcoTech's excellent service. I had a similar problem and they shipped me a new unit right away. It may be frustrating at the moment but they will get you squared away ASAP, you can count on it.

 

[HV1990]

I can vouch for Marine Depot's customer service. Just food for thought but blaming Marine depot or say "I BETTER GET THIS OR THAT" before letting them remedy the situation is uncalled for. Things happen for no reason other than they happen. It is how they react to the situation that makes a company. Sounds like you are getting taken care of.