Well, the RSM is no longer for sale.
Shiveley, I'm not sure what you want me to say. Red Sea's customer support started out great, but only to a point. They aren't willing to remedy issues that can't be fixed by sending out a simple DIY fix. The hood on mine had a bad timer and they sent me a replacement timer. Great, right?
No, I paid over $700 for a product. I shouldn't have to crack it open and replace electronic parts. Same with the fans.
Also, I've had 2 tanks with bubbles and hairs in the front glass. Want to try a third? I think not.
This has primarily unfolded since I posted the for sale, so I don't want anyone to think I was trying to sell off a crappy product. I've been sorely disappointed with the issues on a product so expensive.
1. Overheating (requiring a fan modification and chiller that runs more than half the time to keep the tank below 80 degrees)
2. Bad light (remedied with my first replacement by the LFS)
3. Bad light timer (attempted to remedy with mailed repalcement parts requiring a DIY fix)
4. Tank with a bubble and hair in the glass (remedied with a replacement by the LFS)
5. Tank with some "gunk" and a bubble in the front glass (remedied with a third tank from my LFS)
6. Ungodly loud and obnoxious hood fans (remedied with, you guessed it, another DIY fix)
7. Crappy skimmer (no remedy)
8. Less than the rated 10x flow
9. Poor design on the chiller compartment (inlet and outlet are next to each other, causing short cycling of the chiller)
10. Poor design on the overflow (you can't fill the water to the top of the glass because then the overflow doesn't skim the surface, as it is underwater
11. I'm sure there is something else I'm forgetting
