Reef Crystals Calcium content?

I dont see how us sending them salt is going to help. Were they not the folks who pointed out any moisture will ruin the test. So by opening a bucket to send them a cup has already made a mess of the results. This is no help to us at our end.

But I still think this is not Drs Foster Smiths problem to fix. They are a great company and the last thing I want is for them to come out of pocket and replace my salt when it is the MFG with the problem. Now if we know they will get replacements from the MFG at their end I am OK with it but it will be my last resort.

Lastly if we do chose to have replacements sent we do not know the problem is fixed and may get more bad salt. So with that said I am going to go by Topic Marine Pro Reef today. I will wait tell we here more before I decide if I am going to request they ship three more buckets or chose to have them refund and buy diffrent salt.
 
<a href=showthread.php?s=&postid=11491060#post11491060 target=_blank>Originally posted</a> by janderson8
I dont see how us sending them salt is going to help. Were they not the folks who pointed out any moisture will ruin the test. So by opening a bucket to send them a cup has already made a mess of the results. This is no help to us at our end.

But I still think this is not Drs Foster Smiths problem to fix. They are a great company and the last thing I want is for them to come out of pocket and replace my salt when it is the MFG with the problem. Now if we know they will get replacements from the MFG at their end I am OK with it but it will be my last resort.

Lastly if we do chose to have replacements sent we do not know the problem is fixed and may get more bad salt. So with that said I am going to go by Topic Marine Pro Reef today. I will wait tell we here more before I decide if I am going to request they ship three more buckets or chose to have them refund and buy diffrent salt.
Click to expand...

The reason I say to send it is because when I spoke with Gershwin he stated he is aware of the threads on this site, but unaware of any problems with the salt.

I'm pretty sure Aquarium Systems no longer has any of the salt we are complaining about. Due to all the variances in testing water they can not just go on a thread alone without testing the salt themselves. Sure, we are problably all testing our water correctly, but why not send them a little salt to test?

If until this point they aren't aware of the problem and lots of people send them salt with batch numbers off thier bucket we can help them...
 
Once again,

THey Said
#1 and I quote "YOU MUST MIX THE WHOLE BUCKET"
#2 "Moisture will ruin the additives/supplaments"

So with that said 1 cup will not help and I opened all three of my buckets to inform Drs Foster Smith exposing them to Moisture. So using the companies logic it will not test right to begin with. Now I already paid once for shipping I am not going to pay to ship it back. I am sorry but I am in the military and this hobby cost me enough as it is. And beleve me the government does not pay me enough!!! LOL
 
Thank you Joyce for the offer, but I am going to use the RC in my seahorse tank. I don't feel right having DFS send me a replacement salt for no charge at your expense. You guys are a great company and stand by your products. I think it's ML that needs to make good.

And I agree with bdare, ML needs to see what happened with their product. I still wonder if the RC got mixed up with IO. They would need to have samples to test.

Anyway thanks for the offer. I am mulling over whether to change out to another salt--most likely Tropic Marine Pro (more $$). Still deciding.


janderson8--I agree with you. Not right for DFS to deal with this.
 
diverdan814,

Thank you for the opportunity to serve you. We are very pleased to have worked out a solution that perfectly fits your needs. Customer satisfaction is our top priority always.

Sincerely,
Donna
Technical Support
Drs. Foster & Smith
 
I also having this problem with Reef crystals. I ordered 2x 160gal buckets from drf&s. The first bucket was normal RC numbers. I just started using the second bucket and it has low numbers like most people in this thread. So maybe I got the first of this new shipment?

Here is my order info:
ORDER NUMBER: N7279793
ORDER DATE: April 12, 2007

Hope that might help track down what went wrong at marineland. I don't care about getting a replacement but when I order new RC in a couple months I hope the problems are worked out.
 
I am not having any salt issues, but would like to make some comments.


First of all, JAnderson, if you reread this thread carefully, you will see that it is DFS that is saying you need to mix the whole bag or pail, not Aquarium Systems. I believe the quote is just general sysnthetic sea salt information, not on any release from a manufacturer.

Second, if I read BDare's posts right, Aquarium Systems is only asking you to mail them a half cup of salt, and they are willing to replace it for you at no charge to you. Regular US postage on a 1/2 cup of salt cant be more than a few dollars, and they will replace I'm sure at least a 5 or 10 gallon box,, if not more.


Third, does anyone here actually think that Marineland will not be reimbursing DFS for any replacement product sent out? Come on folks. These are million dollar companies here. Do you really think Marineland is going to let a huge customer absorb any costs from this, or that DFS would not expect them too?
Perhaps it may be that DFS is equipped to handle dealing with small orders and shipping via FedEX or UPS while the manufacturer is only setup to ship by pallets and deals with trucking companies?

Lastly, there are no batch numbers on any of their salt, as I and others have stated in a different thread. Perhaps this is why they are asking to get some samples back? I don't understand peoples unwillingness to do so, unless they are hiding something....
Look, if you buy a car from a Ford dealer, and it is defective, do you take it back to the dealer, or do you go to the factory in Detroit??:rolleye1: Everybody needs to calm down. This seems to be an isolated incident that everyone is turning into the end of Reef Crystals as we know it. let's just relax, and let Marineland and DFS take care of it.

ok, now I step down from my soapbox:D
 
<a href=showthread.php?s=&postid=11492743#post11492743 target=_blank>Originally posted</a> by SPStoner
I am not having any salt issues, but would like to make some comments.


First of all, JAnderson, if you reread this thread carefully, you will see that it is DFS that is saying you need to mix the whole bag or pail, not Aquarium Systems. I believe the quote is just general sysnthetic sea salt information, not on any release from a manufacturer.

Second, if I read BDare's posts right, Aquarium Systems is only asking you to mail them a half cup of salt, and they are willing to replace it for you at no charge to you. Regular US postage on a 1/2 cup of salt cant be more than a few dollars, and they will replace I'm sure at least a 5 or 10 gallon box,, if not more.


Third, does anyone here actually think that Marineland will not be reimbursing DFS for any replacement product sent out? Come on folks. These are million dollar companies here. Do you really think Marineland is going to let a huge customer absorb any costs from this, or that DFS would not expect them too?
Perhaps it may be that DFS is equipped to handle dealing with small orders and shipping via FedEX or UPS while the manufacturer is only setup to ship by pallets and deals with trucking companies?

Lastly, there are no batch numbers on any of their salt, as I and others have stated in a different thread. Perhaps this is why they are asking to get some samples back? I don't understand peoples unwillingness to do so, unless they are hiding something....
Look, if you buy a car from a Ford dealer, and it is defective, do you take it back to the dealer, or do you go to the factory in Detroit??:rolleye1: Everybody needs to calm down. This seems to be an isolated incident that everyone is turning into the end of Reef Crystals as we know it. let's just relax, and let Marineland and DFS take care of it.

ok, now I step down from my soapbox:D
Click to expand...



SPStoner,

You couldnt be more wrong!!!!! I was told in my email from Mr Asari that you would have to mix the 160 gal bucket with 160 Gal of nonclorinated water. And below is some quotes from the email.

"Which will give you an SG of 1.024." "At that level you should see (PH- 8.2 Alk 3.50 mEq/L Ca-380to 430 mg/L and Mg 1150 to 1300 mg/L)"

"We can send you some replacement salt for the salt you have already used."

Them sending me salt for what I have already used is fine and dandy but I HAVE THREE, count them that is 3 buckets if you cant read. and I have only used half of one bucket. So now that you know everything tell me how Mr Asari is helping me by only sending me a replacement for what I have used?
 
OK And my last question. If we have replacements sent from DFS how do we know it is not bad. Maybe SPStoner can chime in and let us all know.
 
We have asked the manufacturer to provide an explanation and help out. I will provide a full refund including shipping to any customers who have concerns. If you would like a refund, please call or email our customer service department. They are closed New Years day so as to enjoy a moment with their families. They will be available 24/7 all other days.

I appreciate all of your concerns and again, if desired, will provide a full refund including shipping. The honor system is good enough for me.

Thank you and please enjoy a safe New Year.

Race Foster, D.V.M. DrsFosterSmith.com
 
Dr Foster,

Your company has my continued loyalty as I stated in my first post. The very last thing i want is a refund. I wish the resolution was comming from the MFG. Not you company. I will always admire how your company stands behind the product it sales but will you be able to recover these losses from the Mfg?
 
janderson,
Thank you for your concerns. When a customer sends us payment it is our obligation to provide the correct and quality product. I expect the same of my vendors and will take the matter up with them.
I am sorry that these things happen but occasionally they do. Please do not feel bad about asking us to make things correct. That is our obligation and job. I will pass things up the line and a quality vendor will provide the same respect.
Thank you again and whatever we can do as a company, please ask. We will give it our best.

Race
 
In my conversation with Gershwin while he was asking me about my water mixing and testing practices NEVER did he tell me that I had to mix the whole bucket. They don't do it that way. Otherwise... why else would they only ask for 1/2 cup?

People need to quit freaking out. The salt is low in Ca and Mg. It can be fixed very easily. Both the manufacture and the distrubtor have been extreemly cooporative.

We need more people to be a part of the solution and less people freaking out.

We have already seen how Drs Foster and Smith have stepped up to the plate to help us resolve this issue. I have NO DOUBT that Marineland will do the same.

Ben
 
Dr Foster,

Thanks for the quick response. I will take your thoughts into consideration tonight and tomorrow. I will think about the options that your folks have offered. Is there any way to know if we choose to have new buckets sent that they will have corect readings? I am debating this or giving tropic marine pro a chance. Thanks in advance.
 
I am not sure what guarantees the manufacture will provide. Our purchasing department will try and have an answer within a few days. Unfortunately the Holiday may slow things. I will follow up later this week with purchasing and Jaimie. They will post as soon as they know more. I am sorry that I do not have an answer at this time, it is frustrating.

Thanks, Race
 
Ben,
you are right but I don't think any one is freaking out. I too have been fixing the problem with buffer. I do see and have seen DFS step up to solve the issue. But I was not sure the Mfg was making it right. But as Dr Foster said the will get it fixed on their end. DFS does so much for this hobbie/life that the last thing i want to do is put this on them.
 
<a href=showthread.php?s=&postid=11494193#post11494193 target=_blank>Originally posted</a> by bdare

People need to quit freaking out. The salt is low in Ca and Mg. It can be fixed very easily. Both the manufacture and the distrubtor have been extremely cooperative.

We have already seen how Drs Foster and Smith have stepped up to the plate to help us resolve this issue. I have NO DOUBT that Marineland will do the same.

Ben
Click to expand...
Who is freaking out?

People buy reef crystals because they wanted the higher levels of MG and Ca++. To say it can be fix easy is just not true. First you need some supplements, not everyone has them. Also you have to test every time you use the salt. That will end up costing a lot if you do bi-weekly water changes like myself.

I hope marineland will step up and replace people salt before Drf&s has to eat the cost.

I will keep the salt I have left and not worry about it getting replaced/refunded. But if my next order I get 2 buckets of the same bad salt I will ask for replacement or refund. :)
 
<a href=showthread.php?s=&postid=11493667#post11493667 target=_blank>Originally posted</a> by janderson8
SPStoner,

You couldnt be more wrong!!!!! I was told in my email from Mr Asari that you would have to mix the 160 gal bucket with 160 Gal of nonclorinated water. And below is some quotes from the email.

"Which will give you an SG of 1.024." "At that level you should see (PH- 8.2 Alk 3.50 mEq/L Ca-380to 430 mg/L and Mg 1150 to 1300 mg/L)"

"We can send you some replacement salt for the salt you have already used."

Them sending me salt for what I have already used is fine and dandy but I HAVE THREE, count them that is 3 buckets if you cant read. and I have only used half of one bucket. So now that you know everything tell me how Mr Asari is helping me by only sending me a replacement for what I have used?
Click to expand...

"OK And my last question. If we have replacements sent from DFS how do we know it is not bad. Maybe SPStoner can chime in and let us all know."


Wow! really I apologize if you took offense to my comments. I certainly meant no disrespect and did not intend to invoke such a heated and insulting response from you. I didn't realize that you received that info in a personal communication from the manufacturer. All I meant was, knowing both companies as I do, I am sure that this will all be taken care of. As you can see by the personal involvement of Dr. Foster, the commitment to take care of the customer and sell only quality products comes all the way from the top. I can only believe that he demands the same from his vendors and that Marineland will step up and take care of DFS. We may never hear about it publicly, but I can assure you it will happen.

So, once again, my apologies, Janderson, and Happy New Year!
:beer:
 
SPStoner,

You are cool. No offence taken. I was just wanting to make sure you knew i was talking directly to the Mfg. I too hope you have a great new year and healthy sps corals as i need more!
 
I just sent Drs F&S and E mail.

I purchased four buckets on Nov. 15, 2007.

Haven't used any of this salt yet.

Do you think that I got under the wire on this or am I going to have bad buckets also?

TIA
 
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