RLSS Waveline DC-4000 / DC-6000 / DC-12000 Pre-order!

[Dean Donaldson]

Update from RLSS Support on Waveline / Apex - Our "new" controller is with RJ45 port and support RS23 will be available end of September (October in UK) - and will be a replacement case and required to connect to APEX - We are going to post the related information on web, please keep eyes in our webpage about one week."

 

[ojonas81]

Got the DC-6000 about 18 months ago and I have noticed rust on the so called titanium screws and also around other places on the pump. I would be very careful if you are considering getting any of these pumps. Not very happy at the moment.

 

[Fallling]

Got the DC-6000 about 18 months ago and I have noticed rust on the so called titanium screws and also around other places on the pump. I would be very careful if you are considering getting any of these pumps. Not very happy at the moment.

It's not the screws... the actual volute / pump housing. I know there's a 1 year manufacturer warranty, but since this a defect, I'd contact the vendor you bought it from and see if they'll help you out. I just found this out on the pump for my R8-I skimmer. I got mine from Salty Supply last November (been running since March). I emailed them and they immediately sent a replacement volute, no questions asked, since it's known defect. Unfortunately, the early versions of the pumps, while better than the DC 3000/5000 ones, still seem to have some issues.

 

[ojonas81]

Thanks for the information although not a good sign with all these rust issues. I did get mine from Premium Aquatics and will contact them to see what can be done. Even though the warranty has expired these things should not happen.

 

[ojonas81]

Got the replacement part for the rust issue on my return in the main today. Kudos to Premium Aquatics for helping me out getting the replacement part quickly even though it technically was not under warranty anymore.

Let's see if this one will hold up better. Although I would like to replace the whole pump to something stronger and more proven since I also have reliability issues with the current pump. I don't want to have to pry the impeller lose once every two weeks or so because it is somehow getting stuck.

Here is a picture of how the old rusty cover looked like. Not a pretty sight for just over a year of usage.

 

[reelredfish]

Well My 10000 had stopped working while still under warranty. Purchased from Premium Aqu.

The fan had went out and burned up the control module. They sent me one of the new huge ones that has no fan. However it seems every since this event I have had issues.

Today the pump stopped...The 4th light is flashing on it. I have contact PA about it but not getting far cause they quickly throw out that its not under warranty now.

Can anyone help me here? I have checked it and its clean so nothing on the inside causing the problem. You turn it on it runs for 10 seconds then shuts of and goes to the 4th light blinking.

This is my return pump and I have no water being exchanged with my sump at this point. I have tried everything to get this back up and running.

Are these things not worth messing with? I mean really it breaks down in less than a year and then again in a couple months when its out of warranty really!!!:headwally::furious:

 

[reelredfish]

Update....Since I stopped getting a reply due to the time of day I called RLSS myself and much to my surprise someone answered the phone. I spoke with Daniel and he made it clear that he was going to stand behind the product. He is thinking it may be the power supply that is faulty and plans to send one directly to me tomorrow. I will update when I have more details.

 

[Premiumaq]

Glad to hear from RLSS that they handled your power supply issue!
I spoke with Luke at our shop to determine what the delay had been, and it turns out that Daniel emailed you back before he'd emailed Luke to tell him the replacement was being handled.
Luke sent an email to RLSS regarding your matter during your phone conversation. You contacted RLSS while waiting on a response from Luke, and rather than email Luke back directly, they just CC'd him on the email to you offering the replacement. We learned about the solution at the same time you did!
We're sorry that we couldn't immediately offer the replacement ourselves, but after the warranty expires we're required to get authorization for the exchange/repair. In this case, your contact with RLSS cut through the red tape, and you solved the matter more quickly than we could. For us, what's important is that you're able to receive the exchange that you need. If there's anything we can do for you, please don't hesitate to contact us.

 

[reelredfish]

Thanks i am told it will ship today as for this is a urgent matter.

 

[reelredfish]

Well I have no clue if parts shipped or not. I sent in two mails asking for an update yesterday and still no reply. This is odd behavior from folks that were being so helpful.

 

[Premiumaq]

We've got emails in to them as well trying to determine what is happening.

 

[reelredfish]

They finaly sent a mail late yesterday so instead of it shipping on Thursday they processed a shipping label on late Friday so the package has not even been picked up.

By the time i rcv it I will be out of town for work so i have taken the pump completly out of the system at this point and replaced with a non dc pump. To much on the line here to be waiting a week.

 

[patrioteagle177]

Does anyone have pinout for RJ45 connector going into waveline controller end? I have an extra 0-10 black/red from a Variable apex port. what locations are positive/negative at the waveline end (i.e. looking into conector, numbered 1-8 left to right, tab down, ..) thanks.